Joseph Alberto
Miami,FL
Summary
Proven security and customer service expert with extensive experience at Marriott, adept in CCTV Surveillance and fostering strong client relationships. Excelled in reducing security incidents by properly training an effective team. Demonstrates exceptional problem-solving and interpersonal skills, ensuring guest satisfaction and safety.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Loss Prevention Supervisor
Marriott
06.2023 - Current
- Provided exceptional customer service while maintaining vigilance for potential threats or suspicious activity within the store environment.
- Installed and maintained covert security equipment.
- Collaborated with law enforcement to report crime and suspicious activity.
- Monitored paperwork procedures to prevent error-related losses.
Loss Prevention Officer
Marriott
03.2022 - 06.2023
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily hotel walk-throughs to identify potential security risks.
Bell Attendant
Marriott
01.2021 - 03.2022
- Collaborated with front desk staff to ensure seamless communication regarding guest needs and preferences.
- Improved overall guest satisfaction by providing personalized recommendations for local attractions, dining options, and events.
- Contributed to hotel safety standards by reporting any suspicious activity or security concerns to management immediately.
- Supported event set-up and tear-down efforts as needed, contributing to successful functions held at the hotel.
Concierge
Marriott
05.2019 - 01.2021
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Sales Agent
Indeed.com
04.2015 - 07.2019
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Indeed's products and services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Education
Bachelor of Arts - Hospitality Administration And Management
Florida International University
Miami, FL02.2025
Associate of Arts - Hospitality Administration And Management
Miami Dade College
Miami, FL10.2023
High School Diploma -
Trumbull High School
Trumbull, CT05.2013
Skills
- Security Systems Management
- Video Monitoring
- CCTV Surveillance
- Internal Audits
- First Aid Certified
- Incident Reporting
- Detail Oriented
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Team building
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Goal Setting
- Professionalism
- Staff Training
- Time management abilities
- Continuous Improvement
- Adaptability
Certification
Customer Service Certification.
American Red Cross First Aid Certified.
T.I.P.S. Certified.
Timeline
Loss Prevention Supervisor
Marriott
06.2023 - Current
Loss Prevention Officer
Marriott
03.2022 - 06.2023
Bell Attendant
Marriott
01.2021 - 03.2022
Concierge
Marriott
05.2019 - 01.2021
Sales Agent
Indeed.com
04.2015 - 07.2019
Bachelor of Arts - Hospitality Administration And Management
Florida International University
Associate of Arts - Hospitality Administration And Management
Miami Dade College
High School Diploma -
Trumbull High School