Joseph Analco
North Hills,CA
Summary
Relationship-focused professional combining sales coordination and person-centered care to support daily operations. Provide clear client communication, needs-based assistance, and accurate documentation. Manage appointments, transportation, and service records reliably.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
Caregiver/DSP/ILS
Right Choice
North Hills, CA
06.2024 - Current
- Supported Right Choice clients with daily living tasks and personal care needs.
- Observed client safety and reported concerns to supervisors quickly.
- Tracked individual behaviors, recorded observations, and reported changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities during daily activities.
- Accompanied individuals on outings to support independence and community involvement.
- Supported individuals in developing new skills to promote independence.
- Followed behavior plans and guided positive communication during shifts.
- Gave medication reminders in line with Right Choice care procedures.
Solar Consultant
Powered
Van Nuys, CA
10.2022 - 07.2024
- Guided clients in purchasing solar systems by developing custom designs tailored to their needs and preferences.
- Sold solar installation services by designing and installing panels on residential homes and commercial buildings.
- Facilitated solar installation services, enhancing energy efficiency for property owners by designing and installing panels on residential homes and commercial buildings.
- Educated customers on calculating energy usage needs and estimating potential savings from solar energy.
- Explained solar benefits, including long-term cost savings.
- Shared solar energy details with potential customers, including environmental advantages and lower power costs.
- Helped clients compare solar lease options with fixed monthly payments versus full system purchase with a one-time cost.
- Explained federal tax credits for solar panels and other renewable energy technologies that can lower overall solar costs.
- Provided warranty details for solar panels, including defect coverage within a specified period after purchase.
Event Coordinator sales specialist
Westgate Resorts
Los Angeles, CA
10.2023 - 02.2024
- Plan, organize, and execute all event details, supporting seamless delivery from start to finish.
- Work with clients to understand event goals and provide personalized planning support.
- Sourced and negotiated with vendors to secure optimal rates and services for events.
- Build detailed event timelines, manage budgets, and track all related expenses.
- Coordinate with departments to confirm catering, audio-visual, and decor requirements are met.
- Identify potential issues early and implement contingency plans to reduce risk.
- Communicated with guests, planners, and vendors to ensure clarity on event details and requests.
- Conducted market research to identify prospective clients, enhancing new business outreach efforts.
Account manager/Sales Representative (Outside Sales)
Wabi
North Hills, CA
11.2021 - 03.2022
- Sell company products and services within the assigned territory.
- Cultivated and maintained relationships with new and repeat customers to drive loyalty and satisfaction.
- Travel throughout sales territory to meet prospects and customers.
- Explain how products and services can support customers financially and professionally.
- Monitored competitor products and market conditions to identify and address evolving customer needs.
- Resolved customer issues through clear communication and timely escalation.
- Partner with marketing team to support brand development.
Sales Account Manager
KDM Supplies
Arleta, CA
08.2019 - 03.2022
- Increased sales revenue through strong relationships with key clients.
- Met sales targets consistently through strong communication and negotiation skills.
- Reached out to new and existing customers to discuss product and service options that matched needs.
- Enhanced territory coverage by prioritizing high-potential prospects and nurturing existing accounts.
- Opened new accounts to expand customer base and enhance revenue through cold calling and in-person visits to potential customers.
- Used creative sales approaches to stand apart from competitors and grow market share.
- Developed tailored presentations to effectively showcase product offerings for individual client needs.
- Worked with the marketing team to support brand growth.
- Worked with warehouse and purchasing teams to keep stock available.
Loss Prevention Specialist
Ross Dress For Less
Granada Hills, CA
08.2019 - 01.2020
- Monitored the sales floor and fitting rooms for theft and suspicious activity, enhancing store security at Ross Dress for Less.
- Intercepted shoplifters and followed Ross Dress for Less detention procedures.
- Reviewed CCTV footage to support loss prevention investigations and case preparation.
- Documented incidents, witness statements, and recovery details in loss prevention reports.
- Inspected merchandise, stockrooms, and exits for shrink, tampering, and safety risks.
- Partnered with store associates and management on theft prevention and awareness.
- Trained new staff on alertness, reporting steps, and Ross Dress for Less procedure.
- Maintained records of incidents, including employee violations and customer complaints.
- Coordinated with local law enforcement to address and report criminal activities, ensuring safer shopping environment.
Education
Some college - Business administration
Pierce College
Woodland Hills, CA12-2024
Diploma - Highschool diploma
VALLEY ACADEMY OF ARTS AND SCIENCES
Granada Hills, CA06-2014
Skills
Healthcare & Direct Support
- Direct Patient and Client Care
- Person-Centered Care
- Individual Care Planning
- Developmental and Intellectual Disability Support
- Cognitive Support Strategies
- Mobility Assistance
- Meal Preparation and Nutrition
- Applied Behavior Analysis (ABA)
- Assistive Technology
- Healthcare Referrals and Care Coordination
- Client Advocacy
- CPR and Safety Procedures
Documentation & Administration
- Case Management
- Recordkeeping and Data Entry
- Incident and Behavior Reporting
- Documentation Management
- Office Administration
- Scheduling and Travel Planning
- Microsoft Office (Word, Excel, Outlook)
- QuickBooks
- Data Management
Customer Service & Sales
- Customer Service and Client Relations
- Retail and Outside Sales
- Account Management
- Sales Negotiation
- Conflict Resolution
- Phone and Client Communication
- Public Relations
- Community Outreach
- E-commerce and Online Retail
Management & Operations
- Team Leadership and Training
- Project Coordination
- Operations Management
- Office and Retail Management
- Inventory Control
- Order Fulfillment
- Merchandising and Pricing
- Budget Management
- Loss Prevention
- Recruiting
- Event Management
Technical & Computer Skills
- Computer Literacy
- Hardware and Software Troubleshooting
- Technical and User Support
- Systems and Application Support
- Microsoft Office and Productivity Software
- Typing and Word Processing
- Internet and Digital Tools
Workplace & Safety Skills
- Communication and Teamwork
- Organization and Time Management
- Problem-Solving and Critical Thinking
- Adaptability and Attention to Detail
- Task Prioritization
- Food Safety and Handling
- Fire Safety and Evacuation Procedures
- Lockout/Tagout (LOTO)
- Basic Household Maintenance
Certification
Driver's License, CPR Certification
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Caregiver/DSP/ILS
Right Choice
06.2024 - Current
Event Coordinator sales specialist
Westgate Resorts
10.2023 - 02.2024
Solar Consultant
Powered
10.2022 - 07.2024
Account manager/Sales Representative (Outside Sales)
Wabi
11.2021 - 03.2022
Sales Account Manager
KDM Supplies
08.2019 - 03.2022
Loss Prevention Specialist
Ross Dress For Less
08.2019 - 01.2020
Some college - Business administration
Pierce College
Diploma - Highschool diploma
VALLEY ACADEMY OF ARTS AND SCIENCES