Joseph Anderson
Wichita,KS
Summary
Efficient Processing Specialist with background in financial and operational data management. Strengths include meticulous attention to detail, robust analytical skills, and the ability to streamline processes for improved efficiency. Proven history of enhancing productivity through implementing innovative strategies in previous roles. Computer-savvy and willing to learn to handle diverse office needs. Excels under pressure and flexes easily with changing demands.
Overview
6
6
years of professional experience
Work History
Deposit Processing Specialist
Equity Bank
Wichita, KS
07.2022 - Current
- Updated policies and procedures related to deposit operations functions.
- Conducted research on discrepancies related to customer deposits.
- Identified transaction errors when debits and credits did not balance.
- Coordinated with other departments to ensure smooth processing of transactions.
- Identified opportunities for process improvement within the department.
- Resolved problems or discrepancies concerning customers' accounts.
- Investigated overdrafts or returned items for proper resolution.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Senior Service Agent
FedEx Express
Wichita, KS
09.2018 - 02.2022
- Answered inbound calls, chats and emails to facilitate customer service.
- Palletized boxes to increase movement and shipment efficiency.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Loaded and unloaded shipments from trucks and aircrafts.
- Assisted in the training of new package handlers on proper procedures and safety practices.
- Provided customer service by answering queries regarding package status and delivery.
- Operated heavy machinery to move large quantities of freight.
- Created and filed reports to track and analyze daily activity within the facility.
Education
High School Diploma -
Wichita West High
Wichita, KS05-2018
Skills
- Document review
- Report generation
- Workflow optimization
- Customer service
- Error identification and resolution
- Check processing adjustments
- Experience with general ledger
- Exceptional attention to detail
- Adjustment and research functions
- Continuous improvement mindset
- Effective communication
Timeline
Deposit Processing Specialist
Equity Bank
07.2022 - Current
Senior Service Agent
FedEx Express
09.2018 - 02.2022
High School Diploma -
Wichita West High
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