Pam Burson
Oak Grove,MO
Summary
I have been in banking for 30 years and have worked every aspect of banking. I have years of cash handling experience. I am very organized and detail oriented.
Overview
27
27
years of professional experience
Work History
Customer Service Manager
Equity Bank
04.2021 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Vault Teller
Grand Lake Casino
12.2020 - 03.2021
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Properly processed deposits, withdrawals and payments for average of Number customers daily.
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
Operations Officer
America’s Community Bank
12.1997 - 05.2017
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Implemented processes that simplified procedures and reduced average processing time.
- Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
Education
Diploma -
Blue Springs High School
Blue Springs, MO05.1989
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
Timeline
Customer Service Manager
Equity Bank
04.2021 - Current
Vault Teller
Grand Lake Casino
12.2020 - 03.2021
Operations Officer
America’s Community Bank
12.1997 - 05.2017
Diploma -
Blue Springs High School
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