Work Preference
Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Joseph Anderson
Open To Work

Joseph Anderson

Laguna Woods,,CA

Work Preference

Desired Job Title

Customer EngineerDesktop SupportDesktop Support TechnicianBusiness Systems Analyst IIDesktop Support Specialist II

Work Type

Full Time

Location Preference

RemoteOn-Site
Location: Laguna Woods,, CA, USIrvine, CA
Open to relocation: Yes

Salary Range

65000/yr - 200000/yr

Important To Me

Work from home optionCompany Culture

Summary

Dynamic IT professional with over 15 years of experience in IT operations, desktop support, and business systems analysis, consistently delivering reliable technical support across enterprise environments. Proficient in troubleshooting hardware, software, network, and system issues, with specialized expertise in Active Directory administration, Windows OS deployment and migration, and SQL reporting for operational monitoring and access control. Demonstrated success in IT service management, ensuring SLA compliance and high-volume ticket resolution while prioritizing service quality and user satisfaction. Committed to enhancing technical documentation, driving process improvements, and optimizing workflows within secure and compliant IT environments.

Overview

28
28
years of professional experience

Work History

Customer Engineer

Computacenter (Synchrony)
Costa Mesa, CA
07.2021 - Current
  • Delivered complex technical solutions across distributed and on-premise infrastructures, consistently satisfying evolving client specifications and business demands.
  • Orchestrated multidisciplinary teams to deliver projects within defined schedules, ensuring compliance with governance protocols and performance benchmarks.
  • Produced detailed records and analytical reports while resolving escalations, increasing stakeholder satisfaction and ensuring regulatory adherence.
  • Aligned executive priorities with service delivery frameworks, enhancing operational performance and contributing to strategic milestones.

Desktop Support

SchoolsFirst Federal Credit Union
Tustin, CA
07.2019 - 06.2020
  • Delivered desktop support, diagnosed hardware faults and software issues, including Microsoft Office and print services, resulting in timely resolution of service requests.
  • Resolved network connectivity disruptions via Altiris Deployment Console, optimizing endpoint functionality and enhancing user experience across enterprise devices.
  • Administered Active Directory environments, executing account lifecycle management, access provisioning, credential resets, and maintaining precise organizational structure alignment.
  • Maintained secure application and hardware ecosystems through upgrades, repairs, and infrastructure enhancements, ensuring compliance with security protocols and meeting SLA commitments.

Desktop Support Technician

Artech Technology Solutions (Medtronic)
Irvine, CA
02.2019 - 04.2019
  • Executed enterprise-wide migration of laptops from Windows 7 to Windows 10, improving operational uptime and supporting business continuity.
  • Led domain transition processes, reconfiguring systems and integrating devices securely into newly established network infrastructures.
  • Performed system imaging, data backup, and restoration procedures to maintain user information integrity during upgrade cycles.
  • Configured and validated device performance and security controls post-deployment, addressing user issues to ensure smooth adoption.

Business Systems Analyst II

Hyundai Capital America (HCA)
Newport Beach,, CA
06.2013 - 12.2018
  • Collaborated with cross-functional stakeholders to design and document standardized reporting workflows, increasing efficiency and improving data accessibility.
  • Utilized SQL to extract and analyze operational datasets, enhancing access governance through tracking of terminated employee records and ensuring data integrity.
  • Facilitated internal and external audit activities, including KPMG reviews, by developing management dashboards and coordinating vendor engagements for timely resource fulfillment across 80+ system assessments.
  • Diagnosed system irregularities and maintained configurations while enforcing performance compliance, promoting stability and reliability of IT operations.

Desktop Support Specialist II

Southern California Edison
Irvine, CA
05.1998 - 03.2013
  • Delivered remote technical assistance via phone and ticketing platforms, efficiently resolving hardware and software incidents and achieving high user satisfaction.
  • Applied structured troubleshooting techniques to identify root causes and implement effective resolutions, consistently meeting defined service expectations.
  • Ensured system integrity and web content accuracy while resolving high-impact incidents, including VPN token disruptions, in high-volume environments.
  • Collaborated with cross-functional teams to enhance support strategies and improve resolution outcomes, managing authentication tokens for secure access control.

Education

Bachelor of Science - Information Technology

Almeda University
2012

Skills

  • Customer Support Solutions
  • Technical Troubleshooting
  • System Implementation
  • System Optimization
  • Technical Documentation
  • Technical Training Delivery
  • User Interface Support
  • Product Lifecycle Management
  • Adobe Photoshop
  • Adobe Illustrator
  • Adobe InDesign
  • Figma Interface Design
  • Canva Design Platform
  • Typography & Color Theory
  • Client Relationship Management
  • File preparation

Software

Service Now

Timeline

Customer Engineer

Computacenter (Synchrony)
07.2021 - Current

Desktop Support

SchoolsFirst Federal Credit Union
07.2019 - 06.2020

Desktop Support Technician

Artech Technology Solutions (Medtronic)
02.2019 - 04.2019

Business Systems Analyst II

Hyundai Capital America (HCA)
06.2013 - 12.2018

Desktop Support Specialist II

Southern California Edison
05.1998 - 03.2013

Bachelor of Science - Information Technology

Almeda University

Similar Profiles

CREATE PROFILE