Rita Calandra
Kansas,MO
Summary
Dynamic Triage Medical Assistant with a proven track record at Midwest Medical Specialist, enhancing patient satisfaction through effective care coordination and regulatory compliance. Skilled in electronic health records and compassionate patient support, I excel in operational efficiency and team collaboration, ensuring accurate documentation and improved health outcomes.
Overview
1978
1978
years of professional experience
1
1
Language
Work History
Triage Medical Assistant
Midwest Medical Specialist
- Coordinated patient intake processes, ensuring accurate documentation and adherence to safety protocols to enhance operational efficiency.
- Assisted healthcare providers in delivering timely and effective patient care, resulting in improved patient satisfaction and outcomes.
- Implemented electronic health record updates, maintaining compliance with regulatory standards and improving data accuracy for patient records.
Customer Service Representative
Gas Servixe Company
- Provided exceptional customer support by accurately addressing inquiries, resulting in improved customer satisfaction ratings.
- Managed high-volume calls effectively, ensuring timely resolution of service issues and enhancing operational efficiency.
- Assisted in training new staff members on customer service protocols, fostering a collaborative team environment.
- Maintained up-to-date knowledge of company services, enabling informed responses and increasing customer trust.
- Developed and implemented streamlined processes for handling customer complaints, leading to a reduction in repeat issues.
Manager
Villa Capri Restaurant
10.1975 - 10.1977
Family owned business, managed employees, food ordering, server, managed the cooks food preparation.
Education
Certified Medical Assistant - Medical Assistant
Junior College
Kansas City, MO12.1994
Skills
Patient intake coordination
Electronic health records
Regulatory compliance
Data accuracy management
Patient satisfaction enhancement
Patient care assistance
Operational efficiency
Customer support solutions
Call management
Service issue resolution
Team training
Customer complaint handling
Employee management
Food ordering management
Food preparation oversight
Safety protocol adherence
Customer satisfaction improvement
Collaborative team environment
Documentation accuracy
High-volume call management
Health information compliance
Vital signs monitoring
Patient triage
Specimen collection
Verbal communication
EKG interpretation
Appointment scheduling
Immunization administration
Suture removal
Medical equipment operation
Insurance verification
HIPAA compliance
Customer service
Vital sign monitoring
Direct patient care
Data entry
Patient assessments
Clinical documentation
Emergency procedures
Reliable team player
Compassionate caregiver
Compassionate
Adaptable
Specimens collection and processing
Medical records management
Lab equipment operation
Phlebotomy
Medical procedures
CPR
Fluent in languages
Simple dressings
Prescription refills
Complex Problem-solving
Patient scheduling
Medical terminology
Appointment setting
Timeline
Manager
Villa Capri Restaurant
10.1975 - 10.1977
Triage Medical Assistant
Midwest Medical Specialist
Customer Service Representative
Gas Servixe Company
Certified Medical Assistant - Medical Assistant
Junior College