Rita Calandra

• Coordinated patient intake processes, ensuring accurate documentation and adherence to safety protocols to enhance operational efficiency.
• Assisted healthcare providers in delivering timely and effective patient care, resulting in improved patient satisfaction and outcomes.
• Implemented electronic health record updates, maintaining compliance with regulatory standards and improving data accuracy for patient records.

• Provided exceptional customer support by accurately addressing inquiries, resulting in improved customer satisfaction ratings.
• Managed high-volume calls effectively, ensuring timely resolution of service issues and enhancing operational efficiency.
• Assisted in training new staff members on customer service protocols, fostering a collaborative team environment.
• Maintained up-to-date knowledge of company services, enabling informed responses and increasing customer trust.
• Developed and implemented streamlined processes for handling customer complaints, leading to a reduction in repeat issues.

Family owned business, managed employees, food ordering, server, managed the cooks food preparation.