Margaret Bockrath
Jacksonville,FL
Summary
Experienced Certified Clinical Medical Assistant (CCMA) with over 15 years in healthcare, specializing in medical office administration, patient care, and insurance processes. Expert in managing prior authorizations, referrals, and provider communications while enhancing workflow efficiency and ensuring regulatory compliance. Committed to delivering high-quality patient care in fast-paced environments.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Medical Office Coordinator/Medical Assistant
Baptist Health
Jacksonville, FL
06.2024 - Current
- Serve as the primary liaison between patients, physicians, specialists, and insurance carriers to resolve authorization, referral, and billing concerns.
- Coordinate prior authorizations for medications, diagnostic imaging, procedures, and specialty services by working closely with providers, insurance companies, and patients to ensure timely approvals.
- Generated and reconciled daily revenue reports to support leadership in tracking revenue, ensuring billing accuracy, and providing operational insights.
- Verify insurance eligibility and benefits while ensuring compliance with payer requirements and reducing claim denials.
- Served as primary liaison among patients, physicians, specialists, and insurance carriers to resolve authorization, referral, and billing issues.
- Maintain accurate electronic medical records and confidential patient documentation in compliance with HIPAA standards.
- Monitored authorization and referral status to reduce delays in patient treatment and enhance continuity of care.
- Generate and reconcile daily revenue reports, assisting leadership with revenue tracking, billing accuracy, and operational reporting.
Medical Assistant
Ascension St. Vincent
Jacksonville, FL
01.2024 - 06.2024
- Obtained vital signs and glucose levels while completing comprehensive patient intake to ensure accurate health assessments.
- Perform EKGs and administer immunizations.
- Perform COVID-19 and influenza testing.
- Assisted with wound care, collected specimens, and processed laboratory tests to support timely patient treatment.
- Review medication and allergy histories while ensuring HIPAA compliance.
- Managed provider inboxes and processed prescription refill requests to enhance communication and patient care.
- Coordinate patient flow to maximize provider efficiency and patient satisfaction.
Clinic Lead / Medical Assistant
Village Medical
Jacksonville, FL
07.2022 - 01.2024
- Supervised daily clinic operations, ensuring optimal staffing through effective schedule coordination.
- Managed patient intake, rooming, vital signs, and point-of-care testing to enhance patient experience.
- Supervised daily clinic operations and coordinated staff schedules.
- Managed provider communications and prescription refill requests.
- Coordinated provider communications and prescription refill requests to streamline patient care processes.
- Ensured smooth clinical workflow while maintaining quality patient care.
Medical Assistant
Baptist Health (Primary Care & Endocrinology)
Jacksonville, FL
02.2022 - 04.2023
- Provided direct patient care, performing vital signs, medication reconciliation, and glucose monitoring to support patient health.
- Provided direct patient care including vital signs, medication reconciliation, and glucose monitoring.
- Prepared patient charts and maintained accurate electronic medical records to ensure timely access to patient information.
- Assisted providers with examinations and coordinated prescription refill requests to enhance patient care efficiency.
Medical Assistant
Wilson Health
Sidney, OH
01.2020 - 10.2021
- Performed CLIA-waived testing, DOT drug screens, breath alcohol testing, EKGs, and immunizations.
- Conducted CLIA-waived testing, DOT drug screens, breath alcohol testing, EKGs, and immunizations to ensure patient safety and compliance.
- Supported wound care, specimen collection, provider communications, and patient documentation to enhance patient care and streamline workflow.
- Organized charts and maintained accurate patient records to facilitate efficient access to patient information.
Clinical Supervisor
OASWO
Sidney, OH
05.2018 - 01.2020
- Oversaw daily clinical and administrative operations to ensure optimal service delivery.
- Created employee schedules and facilitated monthly staff meetings to align team objectives.
- Coordinated provider communications and prescription refill requests.
- Developed employee schedules and conducted monthly staff meetings.
- Managed provider communications and streamlined prescription refill requests for timely patient care.
Medical Assistant (Durable Medical Equipment)
DME
Sidney, OH
08.2016 - 01.2020
- Verified insurance eligibility and benefits to ensure patient access to necessary medical equipment.
- Processed prior authorizations for durable medical equipment, facilitating timely patient care.
- Assisted physicians with injections and in-office surgical procedures.
- Verified insurance eligibility and benefits.
- Assisted patients with fitting durable medical equipment to ensure proper use.
- Balanced daily cash drawer and maintained accurate financial records.
Patient Care Technician
Upper Valley Medical Center
Troy, OH
04.2011 - 08.2016
- Provided direct inpatient care including vital signs, glucose monitoring, wound care, and mobility assistance.
- Applied braces, splints, and performed telemetry monitoring and EKGs to support patient diagnostics and treatment.
- Removed IVs and collected specimens while maintaining accurate intake and output documentation to ensure comprehensive patient care.
Unit Clerk
Joint Township District Memorial Hospital
St. Marys, OH
08.2006 - 02.2013
- Coordinated admissions, discharges, physician orders, and patient scheduling to ensure seamless patient flow.
- Monitored telemetry systems and maintained accurate medical records to support patient care.
- Ordered supplies and supported clinical staff by streamlining administrative processes.
Education
High School Diploma -
Fairlawn High School
Sidney, OHSkills
- Prior Authorizations
- Insurance verification
- Referral Coordination
- Revenue analysis
- HIPAA Compliance
- Patient intake coordination
- Medical Documentation
- Revenue Cycle Support
- Financial reporting
- EKGs & Diagnostic Testing
- Specimen Collection & Processing
- Immunizations
- Medical Office Administration
- Supply Chain Management
- Team Coordination
- Customer Service & Patient Relations
Certification
Certified Clinical Medical Assistant (CCMA), CPR Certified, Basic Life Support (BLS), First Aid Certified
Timeline
Medical Office Coordinator/Medical Assistant
Baptist Health
06.2024 - Current
Medical Assistant
Ascension St. Vincent
01.2024 - 06.2024
Clinic Lead / Medical Assistant
Village Medical
07.2022 - 01.2024
Medical Assistant
Baptist Health (Primary Care & Endocrinology)
02.2022 - 04.2023
Medical Assistant
Wilson Health
01.2020 - 10.2021
Clinical Supervisor
OASWO
05.2018 - 01.2020
Medical Assistant (Durable Medical Equipment)
DME
08.2016 - 01.2020
Patient Care Technician
Upper Valley Medical Center
04.2011 - 08.2016
Unit Clerk
Joint Township District Memorial Hospital
08.2006 - 02.2013
High School Diploma -
Fairlawn High School