Leila Sotelo
Chicago,IL
Summary
Attentive, reliable, and dedicated medical assistant with eight years of experience in dermatology. Highly motivated and patient focused team player with strong communication, leadership skills, and excellent patient care. Experience in both clinical and administrative duties with a passion for helping others in the health profession. I also help patients navigate the complex multi-step process of obtaining access to prescribed biologic medications by submitting prior authorizations to the insurance companies, verifying health benefits, and submitting appeals. I am currently pursuing my Bachelor of Science in Nursing (BSN) at Chamberlain University, driven by my passion for advancing my healthcare career and my aspiration to become an extraordinary nurse.
Overview
9
9
years of professional experience
Work History
Lead Medical Assistant/Medical Scribe/Biologic Coordinator/Front Desk Receptionist
Conrad Petersen Dermatology
Chicago, IL
01.2020 - Current
- Assist physicians in a high-volume clinical setting by performing clinical and administrative tasks
- Escort patients, prepare exam rooms, and instruct patients on procedures such as biopsies and excisions
- Record medical information, including diagnoses and treatment plans, in electronic medical records (EMR)
- Conduct blood draws, inform patients of test results, and manage follow-up communications
- Handle prior authorizations for medications, especially biologic's, and ensure accurate insurance verification
- Oversee inventory management and supply ordering to ensure seamless clinic operations
- Create staff schedules, manage PTO requests, coordinate provider meetings, efficiently manage the back clinic to optimize workflow and support patient care
- Coordinate the handling of inbound and outbound medical records requests and referrals
Medical Assistant/Medical Scribe/Front Desk Receptionist
Illinois Dermatology Institute
Hinsdale, IL
07.2017 - 01.2020
- Supported physicians and physician assistants in a fast-paced environment
- Conducted clinical duties such as escorting patients, preparing rooms, and assisting with procedures
- Accompanied physicians during consultations, documenting patient records in the EMR system
- Performed administrative tasks including greeting patients, managing high-volume phone calls, and processing copays and insurance information
Patient Transporter
Loyola University Medical Center
Maywood, IL
08.2015 - 01.2016
- Transported patients safely and efficiently between testing areas and nursing units
- Communicated with dispatchers to coordinate transport logistics
- Safely transported patients to procedure rooms, adhering to safety protocols
- Provided training to new transporters and ensured schedule adherence
- Streamlined communication channels, resulting in a 50% decrease in issue resolution times
Education
Bachelor of Science - Nursing
Chamberlain University
true07-2027
Pre-Nursing Studies
Morton College
Cicero, IL12-2024
Phlebotomy Technician -
Triton College
River Grove, IL05.2016
Skills
- Microsoft Office
- Medical documentation
- Phlebotomy
- ICD codes
- Prior authorizations
- Appeals
- Medical records
- Patient care coordination
- Insurance verification and billing
- Clinical leadership
- Clinical flow management
- Understanding of HIPAA Standards
- Patient education and counseling
- Medical office administration
- Inventory and supply management
- Staff oversight
- Electronic health records management
- Critical thinking
Timeline
Lead Medical Assistant/Medical Scribe/Biologic Coordinator/Front Desk Receptionist
Conrad Petersen Dermatology
01.2020 - Current
Medical Assistant/Medical Scribe/Front Desk Receptionist
Illinois Dermatology Institute
07.2017 - 01.2020
Patient Transporter
Loyola University Medical Center
08.2015 - 01.2016
Bachelor of Science - Nursing
Chamberlain University
Pre-Nursing Studies
Morton College
Phlebotomy Technician -
Triton College
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