Hannah Ogas
Patterson,CA
Summary
Healthcare professional with 21 years of experience in medical assisting, patient relations, and medical office administration. Skilled in clinical procedures, front-office operations, and accurate documentation. Provides compassionate patient service and supports multidisciplinary teams.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Medical Services Coordinator / Front Office Coordinator
Lifestance Health
04.2023 - Current
- Coordinate front-office and medical services to support efficient patient care and daily clinic operations.
- Facilitated patient registration, scheduling, insurance verification, referrals, authorizations, and communications to enhance patient experience.
- Coordinated telephone encounters, medication refill requests, prior authorizations, orders, results, and patient documentation to ensure seamless patient care.
- Assisted providers and clinical staff with administrative and patient care tasks to improve overall clinic operations.
- Maintain accurate and timely documentation while following HIPAA and organizational standards.
- Assist with onboarding and coordination of new physicians and staff.
Medical Assistant
Sutter Health
03.2010 - 02.2023
- Roomed patients, obtained vital signs, collected specimens, performed EKGs, and prepared patients for examinations and procedures.
- Administered medications, injections, venipuncture, and other clinical procedures, ensuring patient safety and comfort.
- Performed UA, HCG, strep, COVID-19, and influenza testing.
- Assisted with wound care and injection clinics, contributing to effective patient treatment and care continuity.
- Provided comprehensive clinical and administrative support to physicians, nurses, and other healthcare professionals.
- Managed patient charts, handled telephone encounters, processed medication refills, referrals, and prior authorizations using Epic, streamlining patient care workflows.
- Provided immediate support during emergency care situations in various clinical settings. and supported multiple departments.
- Trained and served as a preceptor for new employees.
- Supported workflow improvement and departmental projects, including 5S and Epic Merge.
Education
Diploma - Medical Assisting
Everest College
San Jose, CA01-2005
Associate of Arts - Psychology
Modest Junior College
Modesto, CA09-2026
Skills
- EMR management
- Charting documentation
- Medication refills and authorizations
- Prior authorizations
- Order processing
- Insurance verification
- Results communication
- Patient intake
- Telephone management
- Current coding practices
- HIPAA compliance adherence
- Patient relations
- Department collaboration
- Workflow optimization
- Staff training
- Employee onboarding
- Team collaboration skills
- Team Collaboration
- Copay reconciliation
- Medical terminology proficiency
- Patient call management
Certification
- Medical Assistant II CCBMA, June 2026 June 2031, BLS Certified, April 2026 April 2028, HIPAA Certified
PROJECTS & SPECIAL INITIATIVES
- 5S Sutter Health, Participated in workflow organization and process-improvement initiatives.
- Epic Merge Sutter Health, Supported the transition and integration of Epic workflows.
- New Physician Onboarding Sutter Health / LifeStance Health, Supported onboarding processes and coordination for new physicians.
- Overdue Results Workflow Sutter Health, Participated in workflow development and follow-up processes for overdue patient results.
Timeline
Medical Services Coordinator / Front Office Coordinator
Lifestance Health
04.2023 - Current
Medical Assistant
Sutter Health
03.2010 - 02.2023
Diploma - Medical Assisting
Everest College
Associate of Arts - Psychology
Modest Junior College