Joseph Antoun
Greenville,NC
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
2
2
years of professional experience
Work History
Food Waiter/Hostel Receptionist
Brigs Restaurant
Raleigh, NC
07.2021 - 09.2021
- Greeted customers and provided menus to guests.
- Assisted with seating arrangements and answered any questions regarding menu items or specials of the day.
- Took orders accurately, efficiently and courteously from customers in a timely manner.
- Delivered food orders to tables promptly while ensuring accuracy of order.
- Checked with customers to ensure they were satisfied with their meals and addressed any concerns immediately.
- Replenished beverages throughout meal service as needed.
- Ensured that all dishes were served at the correct temperature and garnishes were properly presented on plates.
- Removed dirty dishes from tables in a prompt and efficient manner.
- Provided excellent customer service by anticipating needs of guests, responding quickly to requests, addressing complaints tactfully, and thanking customers for their patronage.
- Performed cashier duties when necessary such as totaling bills accurately, accepting payments from customers, providing change as required.
- Assisted other staff members when needed such as bussing tables or running food orders to kitchen staff.
- Received payment by credit card or cash and returned appropriate change to customers.
- Coordinated closing duties such as restocking supplies, counting money drawers, resetting dining room furniture and decorations, at end of shift.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Trained new employees to perform duties.
Landscaping Crew Member
Poskital Properties
Raleigh, NC
05.2022 - 08.2022
- Maintained landscape features such as trees, shrubs, flowers, turf grasses, and ground covers.
- Performed routine maintenance tasks such as weeding flower beds, pruning trees and bushes, raking leaves.
- Provided support in the construction of decks, fences, retaining walls and other structures related to landscape design.
- Transported materials between job sites including plants, soil amendments and other supplies needed for completion of projects.
- Inspected property before beginning work to identify any potential hazards or issues that may need addressing prior to starting project.
- Worked collaboratively with coworkers in order to complete projects efficiently and accurately within set timeframe.
Pizza Delivery Driver
Peri Brothers Pizza
Raleigh, NC
03.2022 - 07.2022
- Ensured all food safety regulations were followed during preparation process.
- Loaded delivery vehicle with orders and ensured accuracy of order items.
- Delivered pizza to customers in a timely manner while adhering to traffic laws.
- Assisted customers with questions or complaints regarding their orders.
- Maintained cleanliness of restaurant dining area, kitchen, and delivery vehicle.
- Provided courteous customer service by addressing customer concerns promptly and professionally.
- Verified accuracy of orders prior to leaving for deliveries utilizing checklist procedure.
- Maintained accurate records of deliveries made throughout shift on log sheet.
- Followed proper sanitation protocols when handling food products on the job.
- Conducted daily cleaning duties such as mopping floors, washing dishes.
Car Detailer
Autobell
Raleigh, NC
09.2022 - 03.2023
- Vacuumed carpets and upholstery to remove dust and dirt particles.
- Dried vehicles with microfiber towels after washing them.
- Washed exterior surfaces to remove dirt and debris from the body of the vehicle.
- Cleaned upholstery, rugs and other surfaces with cleaning agents to remove dirt and debris.
- Washed wide range of vehicles each day.
Education
High School Diploma -
East Carolina University
Greenville, NC06-2027
Skills
- Salesmanship
- Time management skills
- Food safety understanding
- Tool Maintenance
- Point of Sale (POS) system operations
- Quality Control
- Sales Techniques
- Delivery logging
- GPS and route planning
- Interior vacuuming
- Window Cleaning
Affiliations
- Working Out
- Basketball
- Studying
- Cleaning
- Reading
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
References
References available upon request.
Timeline
Car Detailer
Autobell
09.2022 - 03.2023
Landscaping Crew Member
Poskital Properties
05.2022 - 08.2022
Pizza Delivery Driver
Peri Brothers Pizza
03.2022 - 07.2022
Food Waiter/Hostel Receptionist
Brigs Restaurant
07.2021 - 09.2021
High School Diploma -
East Carolina University
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