Devin Lee
Thurman
Summary
Experienced with customer service in high-demand environments. Utilizes multitasking abilities to manage multiple tables and special requests seamlessly. Track record of maintaining friendly and professional demeanor to enhance guest satisfaction.
Diligent [Desired Position]. Proven success in providing exceptional customer service and ensuring pleasant dining experience. Demonstrated ability in multitasking and maintaining composure under pressure.
Overview
6
6
years of professional experience
Work History
Food Waiter
Reyes Taqueria & Cantina
01.2024 - Current
- Supported team members by training new hires on restaurant procedures and policies.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
Restaurant Manager
Reyes Taqueria & Cantina
01.2024 - Current
- Oversaw daily restaurant operations, ensuring high standards of service and food quality.
- Managed inventory, optimizing supply chain processes to reduce waste and improve cost efficiency.
- Trained and mentored staff, fostering a positive team environment and enhancing service delivery.
- Implemented new training programs that improved employee performance and customer satisfaction scores.
Food Waiter
El Toril
12.2021 - 12.2023
- Provided exceptional customer service, ensuring timely and accurate order delivery.
- Assisted in menu knowledge, effectively communicating daily specials to guests.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Collaborated with kitchen staff to ensure smooth operation during busy periods.
- Managed cash transactions accurately, ensuring proper handling of payments and change.
- Adapted quickly to changing priorities, maintaining focus on guest satisfaction.
Farm Hand
D&E Farm
04.2020 - 08.2020
- Maintained equipment and tools for optimal performance and longevity.
- Assisted in livestock care, including feeding and maintaining cleanliness of facilities.
- Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
Education
High School Diploma -
Gallia Academy High School
Gallipolis, OHBachelor of Science - Psychology
Ohio University
Athens05-2026
Skills
- Strong multitasking
- Customer service focus
- Cleanliness
- Professional appearance
- Memory retention
- Cultural sensitivity
- Salesmanship
Timeline
Food Waiter
Reyes Taqueria & Cantina
01.2024 - Current
Restaurant Manager
Reyes Taqueria & Cantina
01.2024 - Current
Food Waiter
El Toril
12.2021 - 12.2023
Farm Hand
D&E Farm
04.2020 - 08.2020
High School Diploma -
Gallia Academy High School
Bachelor of Science - Psychology
Ohio University