Joseph Argueta
Hesperia,CA
Summary
Dedicated IT Support Specialist with 10+ years of hands-on experience in network operations, data
center management, and end-user technical support. Skilled in diagnosing and resolving complex
hardware, software, and network issues to ensure optimal system uptime. Known for being a fast
learner, reliable team member, and adaptable professional who thrives in high-demand environments.
Overview
12
12
years of professional experience
Work History
Network Operations Technician
Ultimate Internet Access
Ontario, CA
10.2016 - Current
- Performed daily backups and routine monitoring of switches, computer systems and data networks for optimal operation.
- Collaborated with other IT teams such as System Administrators, Database Administrators, Security Analysts, in order to identify any potential problems with existing configurations or new deployments.
- Assisted in developing disaster recovery plans for critical network components in case of failure or disruption.
- Installed, configured and maintained network devices such as routers, switches, firewalls and wireless access points.
- Led the deployment of VoIP (Voice over IP) solutions to enhance communication capabilities while reducing operational costs.
- Documented all facets of technology department operations, including network infrastructure, licenses and FAQs, facilitating consistent responses and team operations.
Junior System Administrator
Top Notch Networking
Victorville, CA
10.2013 - 10.2016
- Implemented and managed VPNs, enabling secure remote access for employees.
- Examined metrics and prepared IT project progress reports.
- Managed storage solutions, including NAS and SAN, optimizing data accessibility and redundancy.
- Created configuration guides for deploying new desktops, laptops and mobile devices.
- Stayed current with emerging technologies and trends, regularly upgrading systems to maintain competitive advantage.
Education
High School Diploma -
Alta Loma High School
Rancho Cucamonga05-2013
Skills
Network Troubleshooting, diagnosing and repair
Windows, Linux, and MAC OS Environments
Microsoft Office 365 Fundamentals Certified
Familiarity with Comptia Network standards
Maintained and monitored critical network infrastructure
Timeline
Network Operations Technician
Ultimate Internet Access
10.2016 - Current
Junior System Administrator
Top Notch Networking
10.2013 - 10.2016
High School Diploma -
Alta Loma High School