Joseph Audi
Albany
Summary
Results-driven IT professional with over 6 years of combined experience in technical support, asset management, and customer service. Adept at troubleshooting complex issues, managing data systems, and supporting high-level executives in fast-paced environments. Holds a Bachelor of Science in Informatics and seeks to leverage technical knowledge and problem-solving skills in an IT support or help desk role.
Overview
13
13
years of professional experience
Work History
IT Support Specialist
NYS ITS
Albany, NY
12.2023 - Current
- Delivered technical support and asset management services, including hardware troubleshooting, patch management, and secure disposal for executive and operational teams.
- Diagnosed and resolved technical issues for users operating legacy systems and those facing upgrade challenges.
- Resolved technical issues for end-users across various platforms and applications.
- Provided high-level executive support in a professional and timely manner.
- Collaborated with cross-functional teams to implement system upgrades and enhancements.
Delivery Driver
UPS
Latham, NY
06.2022 - 10.2023
- Executed efficient daily delivery routes while maintaining strict vehicle safety standards and excellent customer service.
- Built positive relationships with customers through professional communication and problem resolution.
- Adapted to dynamic demands, including overtime and additional assignments to meet operational goals.
Line Administrator & Preparations
Mario’s Pizzeria and Restaurant
Niskayuna, NY
01.2021 - 06.2022
- Promoted strong team communication by facilitating daily issue discussions and collaborative problem-solving.
- Trained and mentored new employees in a high-volume, fast-paced restaurant environment.
- Maintained quality control and operational efficiency during peak service periods.
Manager
Pizza Mare and Delicatessen
Albany, NY
06.2013 - 05.2020
- Oversaw daily operations, including inventory monitoring, supply ordering, and quality-controlled food preparation.
- Led a team in a high-pressure environment, demonstrating strong multitasking and customer service skills.
- Resolved customer concerns promptly while building positive relationships with both staff and patrons.
Education
Bachelor of Science - Informatics
University at Albany
Albany, NYBachelor of Science - Digital Media Production
SUNY Plattsburgh
Plattsburgh, NY01-2020
General Studies - undefined
Schenectady County Community College
Schenectady, NY01-2017
Skills
- Technical troubleshooting
- Technical support
- Hardware diagnostics
- Ticket management
- Remote support
- Software installation
Timeline
IT Support Specialist
NYS ITS
12.2023 - Current
Delivery Driver
UPS
06.2022 - 10.2023
Line Administrator & Preparations
Mario’s Pizzeria and Restaurant
01.2021 - 06.2022
Manager
Pizza Mare and Delicatessen
06.2013 - 05.2020
Bachelor of Science - Digital Media Production
SUNY Plattsburgh
General Studies - undefined
Schenectady County Community College
Bachelor of Science - Informatics
University at Albany