Joseph Austin
Spanish Fort,AL
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Hardworking sales and customer service offering 6 years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of POS system operations. Motivated professional with successful background in sales offering advanced money handling, merchandising and team leadership abilities combined with dedicated and hardworking approach. Focused on maximizing team efficiency and customer satisfaction through training and performance improvements. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
Cashier Trainer
Target
Daphne, AL
10.2020 - Current
- Demonstrated how to use the point-of-sale system efficiently and accurately.
- Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
- Collaborated with management team to improve overall customer experience at the store level.
- Ensured compliance with legal regulations related to employee rights, safety guidelines.
- Engaged in problem solving activities when conflicts arose between employees or customers.
- Provided technical support when necessary regarding the use of software applications related to store operations.
- Performed other duties as assigned by upper management.
- Helped with purchases and signed customers up for rewards program.
- Helped customers find specific products, answered questions and offered product advice.
- Monitored checkout counters and self-checkout areas to assist with complex transactions.
- Processed payments promptly for customers to exceed productivity standards.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Verified customer age requirement for alcohol or tobacco purchases.
- Used Point of Sale register system to complete transactions.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Ticket Taker
AMC Theatres
Spanish Fort, AL
01.2018 - 10.2020
- Greeted customers and provided them with tickets for entry into the event.
- Verified customer's ticket information and scanned tickets to ensure validity.
- Answered customer inquiries regarding event and venue policies, procedures, and regulations.
- Assisted in resolving customer complaints or conflicts as needed.
- Provided directions to guests throughout the facility.
- Informed guests of available seating options, amenities, and services within the venue.
- Monitored patrons entering and exiting the venue to ensure safety compliance with maximum occupancy limits.
- Enforced security protocols by monitoring all access points to the facility or area.
- Checked identification for age-restricted events or areas of the facility.
- Communicated effectively with management staff regarding any issues that arose during shift hours.
- Followed established guidelines for handling emergency situations such as medical emergencies or evacuations.
- Provided assistance to disabled patrons if needed.
- Performed additional tasks as requested by supervisor or manager.
- Inspected bags upon entrance for prohibited items such as weapons or alcohol.
- Remained professional while interacting with customers in a courteous manner.
- Kept work area clean and organized throughout shift hours.
- Adhered to all company policies and procedures while on duty.
- Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Determined authenticity and applicability of presented tickets.
- Greeted and assisted customers to foster positive experiences.
- Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
- Maintained positive working relationship with fellow staff and management.
- Processed admission payments and provided tickets.
- Assisted patrons with handicaps to appropriate seating.
- Recognized security risks to properly handle situations.
- Complied with health and sanitation practices and procedures.
Education
Associate of Arts - General Studies
James H. Faulkner State Community College
Bay Minette, AL05-2018
Associate of Science - General Studies
James H. Faulkner State Community College
Bay Minette, AL05-2018
Skills
- Workplace Safety
- Loyalty Program Promotion
- Refund Processing
- Upselling strategies
- Stress Tolerance
- Task Delegation
- Patience and Empathy
- Discount Application
- Gift Card Transactions
- Payment Processing
- Transaction Management
- Loss Prevention
- Customer Service Management
- Price Verification
- Equipment Troubleshooting
- Training and coaching
- Interpersonal ability
- Flexible Schedule
- Customer Service
- Employee Training
- POS Systems
- Employee engagement and motivation
- Sales expertise
- New Hire Training
- Adaptability and Dependability
- Customer Relations
- Policy Enforcement
- Punctual and Reliable
- Verbal/written communication
- Positive Attitude
- Team Leadership
- POS System
- Hard-working
- Punctuality
- Task Prioritization
- Goal Setting and Achievement
- Professionalism
- Organizational Skills
- Scheduling and Time-Tracking
- Problem-Solving
- Flexible Work Schedule
- Computer Proficiency
- Time Management
- Effective Communication
- Attention to Detail
- Handling Complaints
- Team building
- Relationship Building
Languages
English
Native/ Bilingual
Affiliations
- i love reading lots of books watching movies hanging out with my frends and i love animals im also pretty good at dungeons and dragons
Accomplishments
- for the that two years at my current job i have received a bonus for being such a reliable worker
References
References available upon request.
Timeline
Cashier Trainer
Target
10.2020 - Current
Ticket Taker
AMC Theatres
01.2018 - 10.2020
Associate of Arts - General Studies
James H. Faulkner State Community College
Associate of Science - General Studies
James H. Faulkner State Community College