Joseph Bacon
Myakka City,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Accomplished Flight Attendant offering over 6 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
9
9
years of professional experience
Work History
Flight Attendant
Southwest Airlines, SWA
06.2018 - Current
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Responded to passenger emergencies to provide first aid.
IT Technician
Lightwave Management Resources
08.2014 - 05.2018
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
- Linked computers to network and peripheral equipment.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Executed technology implementation projects with minimal downtimes and business disruptions.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
Education
Bachelor of Science - Information Technology
University of Georgia
Athens, GASkills
- Aviation Regulations
- Issue Resolution
- Company Policy Adherence
- Airline Operations
- Company Culture and Values
- Safety Procedures
- Emergency Situations Management
- Equipment Oversight
- Conflict Resolution Techniques
- Flight Systems Management
- Aircraft Operations Support
Accomplishments
Achieved my Private Pilot Certificate in May of 2021. Currently in Flight School at "The Pilot Place" based in SRQ. Halfway finished with Instrument rating training and will be quickly pursuing Commercial and Multi-Engine rating after.
160 hours flown so far using multiple singe engine small aircraft.
50 hours of that long cross country.
Experience in Light Sport, Cessna, Piper, and Diamond aircraft.
Owned and maintained an Evektor Sportstar certified lightsport aircraft for 1.5 years - N621JD - based out of SRQ
Timeline
Flight Attendant
Southwest Airlines, SWA
06.2018 - Current
IT Technician
Lightwave Management Resources
08.2014 - 05.2018
Bachelor of Science - Information Technology
University of Georgia
Similar Profiles
Travanti WilliamsTravanti Williams
Airport Operations Agent at Southwest Airlines, SWAAirport Operations Agent at Southwest Airlines, SWA
Scotty CowardScotty Coward
Flight Attendant at Southwest Airlines, SWAFlight Attendant at Southwest Airlines, SWA
Daniel CicioraDaniel Ciciora
Center Operations Accociate at Southwest Airlines, SWACenter Operations Accociate at Southwest Airlines, SWA