Joseph Bagley
Baltimore,MD
Summary
Dedicated and detail-oriented IT/Cybersecurity professional with a strong commitment to safeguarding organizational assets and upholding the integrity and confidentiality of critical information. Skilled in implementing innovative security solutions and driving continuous improvement efforts. Adept at identifying vulnerabilities, assessing risks, and developing robust strategies to mitigate potential threats. Committed to staying updated on the latest industry trends and technologies to effectively address emerging cybersecurity challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Worker
Textbehind
11.2023 - 06.2024
- Completed clerical tasks such as filing, copying, and distributing mail.
- Increased office efficiency by organizing and maintaining a well-structured filing system.
- Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
- Kept office equipment in good working order with routine maintenance.
- Contributed to a positive work environment through proactive assistance and collaboration with colleagues across departments.
IT Help Desk Technician
2D Entertainment
03.2017 - 11.2021
- Installed various programs on computer systems to optimize performance.
- Served as the first point of contact for customers seeking technical assistance via phone or email.
- Performed remote troubleshooting using diagnostic techniques.
- Directed unresolved issues to the next level of support personnel.
- Ensured systems were free of viruses, malware, and breaches.
School Bus Aide
Durham School Bus Services
11.2018 - 04.2019
- Helped students to board, disembark and ride bus.
- Responded to emergency situations with speed and full knowledge of first aid, CPR and bus policies.
- Facilitated smooth transitions between home, school, and extracurricular activities by coordinating transportation schedules with other aides and drivers.
- Supported bus driver in managing emergency situations, effectively implementing safety protocols.
Education
Bachelor of Science - Cyber Security
Full Sail University
Winter Park, FL06.2025
Associate of Applied Science - Information Technology
Full Sail University
Winter Park, FL06.2024
Skills
- Information Technology Certificate Coursework Projects – Marconi Law
- PNetwork Security Implementation
- Cisco Packet Tracker, Wireshark
- Risk assessments, firewalls, VPN
- Windows 10/macOS
- Project Management
- Microsoft Office Suite
- Troubleshooting
- Data Structures
- Network Security
- Hardware Knowledge
- MyQL, Python
- Linux Command Line
- Verbal Communication
Personal Information
Title: Candidate for BA in Cyber Security
Certification
- Cloud Data Storage - Linkedin Learning
- Cloud Computing: Core Concepts - Linkedin Learning
- Learning Virtualization - Linkedin Learning
- Linux Command Line - Linkedin Learning
Timeline
Office Worker
Textbehind
11.2023 - 06.2024
School Bus Aide
Durham School Bus Services
11.2018 - 04.2019
IT Help Desk Technician
2D Entertainment
03.2017 - 11.2021
Bachelor of Science - Cyber Security
Full Sail University
Associate of Applied Science - Information Technology
Full Sail University
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