Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joseph Bakanas

Maple Shade

Summary

Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Delivery Manager

Bakanas Flowers
08.2013 - Current
  • Create efficient routes for the drivers to follow in order to ensure timely deliveries
  • Provide training sessions for new employees by having them complete a delivery order
  • Interact with customers on the phone with orders, deliveries and delays

Level I IT Technician

Juniper Technology
12.2024 - 03.2025
  • Performed cable installations at client sites
  • Aided users in computer repair and performance checks via remote connection
  • Interact with users on the phone with printer, computer and server issues
  • Ensured that Laptops were Imaged properly and User accounts were set properly
  • Used Ticketing service to interact with customers and users in a timely manner
  • Performed basic VOIP installations and checks

Delivery Driver

Domino’s Pizza
05.2014 - 11.2019
  • Ensured a timely delivery of food to customers
  • Took orders from customers over the phone and used the Domino's delivery system to ensure food orders were in the system to be cooked and completed
  • Performed customer relations

Education

Computer Systems Support Technician - Certificate

Lincoln Technical Institute
Moorestown, NJ
12.2024

B.A. - History, Minor in German Studies

Rowan University
Glassboro, NJ
02.2019

Skills

  • Excellent soft skills

  • Operating system functions

  • Computer architecture

  • Disassembly and reassembly of PCs and laptops

  • Crimping Ethernet cables

  • PC troubleshooting

  • PC repair

  • PC maintenance

  • Networking concepts

  • LANs

  • WANs

  • Protocols

  • Topologies

  • Security

  • TCP/IP protocol suite

  • Microsoft Windows 11

  • Microsoft Windows 10

  • Microsoft Windows 2019

  • Microsoft Windows 2016 Server

  • Active Directory

  • Virtual machines

  • Client Hyper-V

  • Virtual networking

  • Group policy

  • DNS

  • DHCP

  • Remote access

  • Network protocols

  • Cloud configurations

  • AWS

  • Security solutions

  • Authentication

  • Encryption

  • Microsoft Office Suite

  • Troubleshooting and Diagnostics

  • Technical support

  • Network troubleshooting

Certification

  • CompTIA A+, in progress
  • Kaseya Certified Technician in Autotask PSA

Timeline

Level I IT Technician

Juniper Technology
12.2024 - 03.2025

Delivery Driver

Domino’s Pizza
05.2014 - 11.2019

Assistant Delivery Manager

Bakanas Flowers
08.2013 - Current

B.A. - History, Minor in German Studies

Rowan University

Computer Systems Support Technician - Certificate

Lincoln Technical Institute

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Joseph Bakanas