Joseph Ballew
Lexington,NC
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
7
7
years of professional experience
Work History
Center Store Associate
Food Lion Grocery
Lexington, NC
02.2023 - Current
- Answered questions about current promotions and resolved issues according to store policies.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Key Holder
Dollar General Store
Lexington, NC
06.2017 - 10.2021
- Engaged customers in friendly, professional dialogue to determine needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Helped customers find specific products, answered questions and offered product advice.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Supervised bank deposits and security procedures to support store opening and closing.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Counted and balanced registers.
- Directed and supervised staff performance.
Education
High School Diploma -
West Davidson High School
Lexington, NC06-2014
Skills
- Shipment Processing
- Payment Processing
- Product display
- Customer Service
- Return processing
- Safety oversight
References
References available upon request.
Timeline
Center Store Associate
Food Lion Grocery
02.2023 - Current
Key Holder
Dollar General Store
06.2017 - 10.2021
High School Diploma -
West Davidson High School