Robyn Lopez
Des Moines,WA
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
12
12
years of professional experience
Work History
Center Store Manager
Victoria's Secret & PINK
Westfield Southcenter Mall Tukwila, WA
05.2017 - Current
- Lead multiple store locations and teams in one center location.
- Developed teams of 20-40 associates during peak and non-peak seasons.
- Interacted well with customers to build connections and nurture relationships.
- Managed store associates successfully in fast-paced environment through proactive communication and positive feedback.
- Trained and guided associates and leaders to maintain high productivity and performance metrics.
- Created leader and associate schedules to align coverage with forecasted demands.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising and company standards.
- Completed routine store inventories.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Met and exceeded company metric expectations, including Comp sales, Conversion and Merchandise Category comps
Store Manager
Lolli And Pops, Inc
Westfield Southcenter Mall Tukwila, WA
10.2015 - 05.2017
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Recruiting, hiring and developing store team for new store opening.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Built relationships with customers and community to establish long-term business growth.
- Implemented systems and procedures to increase sales.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Organized promotional events and interacted with community to increase sales volume.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Store Manager
Bath & Body Works
Tukwila, WA
01.2012 - 10.2015
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Trained associates in successful strategies to meet operational and sales targets.
- Mentored leaders to enhance professional development and accountability in workplace.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Managed day-to-day staffing and handled scheduling for all store associates.
- Maintained company's visual merchandise standards through general housekeeping and company directives.
Education
Auburn Senior High School
Auburn, WASkills
- Manage Operations
- Shipment Processing
- Hiring and Onboarding
- Employee Performance Evaluations
- Store Coverage
- Operational Standards
- Stock Replenishment
- Management Training
- Employee Engagement
- Inventory Control Processes
- Operational Efficiency
- Scheduling knowledge
- Merchandising
- Team leadership and coaching
- Opening and closing procedures
Accomplishments
Achieved Platinum sales status, ending in Top 25 sales results in the company for the fiscal year 2022 and 2018.
Timeline
Center Store Manager
Victoria's Secret & PINK
05.2017 - Current
Store Manager
Lolli And Pops, Inc
10.2015 - 05.2017
Store Manager
Bath & Body Works
01.2012 - 10.2015
Auburn Senior High School