JOSEPH BALTAZAR
Summary
Knowledgeable Instructor making complex concepts easier to understand while challenging students to think critically. Monitored student progress and adjusted instruction as needed. Familiar with different assessments and pedagogical methods to help gauge understanding and learning.
Overview
8
8
years of professional experience
Work History
Waymo Roadside Assistance Instructor
Transdev NA
01.2020 - 03.2024
- Worked with Waymo to train new Waymo Roadside Assistance specialists on standards for safety in and around autonomous vehicles
- Tested and evaluated students on materials presented in classes.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Reviewed and provided feedback for new trainings prior to release
- Performed check ins and remedial training for specialists as needed
- Pushed reminders for completing current training for specialists
- Reviewing safety incidents for specialists when escalated by management.
Technical Support
Ring
01.2018 - 11.2019
- Increased customer retention through exceptional technical support and customer service.
- Guided customers through the Ring app on how to access videos and settings
- Facilitated replacement of faulty equipment when needed
- Answered billing questions and helped customers with signing up for services to access recordings
- Followed up with shipping questions.
Team Member
Target
01.2016 - 08.2018
- Assisted customers in selecting merchandise best suited to needs.
- Replenished shelves with inventory
- Assisted customers with checkout in store and via ordering in the Target app
- Worked across teams to ensure customer satisfaction with the store experience.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
Certificate in Web Site design -
Coleman University
San Diego08.2012
Skills
- Driver safety
- Class Instruction
- Strong Communication Skills
- Understanding of learning styles
- Expertise in subject matter
- Group and individual instruction
- Continuous professional development
- Google Docs, Sheets, Slides
- Troubleshooting
- Adaptable teaching approach
- Classroom Management
- Progress Evaluations
Timeline
Waymo Roadside Assistance Instructor
Transdev NA
01.2020 - 03.2024
Technical Support
Ring
01.2018 - 11.2019
Team Member
Target
01.2016 - 08.2018
Certificate in Web Site design -
Coleman University