Microsoft Operating Systems
Joseph Bauman
Aberdeen,MD
Summary
Dynamic Information Technology Analyst with a proven track record at Jesco/JRE, enhancing IT infrastructure and user experience. Expert in IT asset management and data analysis, I led cloud technology adoption, improving remote work capabilities. Skilled in IT governance and customer support, I successfully managed large-scale projects, delivering results on time and within budget.
Overview
15
15
years of professional experience
Work History
Information Technology Analyst
Jesco/JRE
01.2011 - 10.2025
- Analyzed system requirements to enhance IT infrastructure and user experience.
- Collaborated with cross-functional teams to troubleshoot and resolve technical issues.
- Developed and implemented IT policies to ensure data security and compliance.
- Led training sessions for staff on new technologies and best practices.
- Coordinated IT support activities, ensuring timely resolution of service requests.
- Improved systems with addition of new features and infrastructure.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
- Streamlined data management for improved decision-making and operational support.
- Contributed towards company-wide digital transformation initiatives as an Information Technology Analyst expert.
- Spearheaded the adoption of cloud-based phone systems from Polycom to Cisco systems full design and setup entire company.
- Managed large-scale IT projects from inception to completion, delivering results on time and within budget constraints.
Skills
- IT asset management
- IT infrastructure
- Data analysis
- IT governance
- Network administration
- Software development
- Information security
- Customer support
Software
Microsoft Azure
CDK Intellidealer
Service Advisor
Parts Advisor (SnapOn)
Polycom Phone Systems
Cisco Phone Systems
SQL Server
John Deere Proprietary Systems
Visual Basic Language
Batch Scripting
HTML Coding
Timeline
Information Technology Analyst
Jesco/JRE
01.2011 - 10.2025