Tamiko Jant
Novant Health
Mount Holly,NC
22
years of professional experience
Healthcare IT professional with 16+ years of dedicated Novant Health experience spanning information technology, identity and access management (IAM), web application support, Epic/EHR access, RCS access support, HIPAA-regulated workflows, user provisioning, troubleshooting, documentation, and end-user training. Trusted to support secure access for high-volume healthcare teams, including network access, insurance website permissions for 1,300+ team members, application access requests, password resets, security profile updates, account deactivations, access documentation, and manager/team lead training. Embraces the polish, reliability, institutional knowledge, and operational discipline expected of a senior healthcare IT professional supporting clinical, administrative, vendor, and revenue cycle users.
Work History
Information Technology Analyst / IAM Analyst, I DPS Client Services
8 Years 8 Months- Serve as a healthcare IT access and application support resource for Novant Health users, supporting secure access, web application troubleshooting, lockout assistance, system access workflows, documentation, and service continuity across a complex healthcare environment.
- Support insurance website access permissions for 1,300+ team members, helping ensure healthcare staff can access payer, revenue cycle, and operational platforms needed to perform their roles.
- Provide web application support for employees experiencing access issues, including user lockouts, password resets, security profile updates, and troubleshooting system-generated access barriers.
- Administer and support access for new hires and existing team members, including network access, application access, insurance website permissions, and miscellaneous systems not directly supported by Novant.
- Coordinated and tracked access requests through IT department for Novant systems, partnering with teams to resolve user access needs and system-related concerns.
- Perform deactivation processes for terminated employees, supporting appropriate access control, security compliance, confidentiality, and risk reduction within the healthcare environment.
- Monitored document transmissions for Novant systems and facilitated access-related follow-up to ensure timely completion of system setup and user enablement.
- Trained managers and team leads on access submission requests, enhancing accuracy, reducing confusion, and improving quality of access request intake.
Safety Attendant
3 Years- Provided patient support in hospital environment, ensuring attentiveness, confidentiality, and accurate documentation to enhance patient safety.
- Assist patients as needed under nurse direction, reinforcing healthcare professionalism, patient-centered service, and hospital operations awareness.
- Document patient behaviors and communicate concerns appropriately under nursing supervision.
- Assisted patients under nurse direction, reinforcing healthcare professionalism and patient-centered service.
Medical Front Office I
6 Months- Delivered customer service support to patients in inpatient and outpatient settings, ensuring smooth office operations.
- Coordinated insurance verifications, prescription refills with pharmacies, and drug testing services to meet front-office patient service needs.
- Acquired knowledge in medical billing, coding, revenue cycle processes, and practice management workflows to support office efficiency.
Front Office Check-In
9 Months- Generated patient charts for DOT physicals and follow-up appointments, enhancing accurate intake and patient flow.
- Handled workers-compensation cases, delivering personable customer service in a high-volume occupational health environment.
- Coordinated patient registration and ensured documentation accuracy to streamline front-office operations.
Customer Service Representative
8 Months- Verified documentation for new loan accounts to ensure compliance with bank source-of-payment requirements.
- Conducted collection calls on delinquent accounts while upholding professionalism and customer service standards.
- Allocated payment options for delinquent accounts and streamlined account documentation to enhance customer resolution processes.
Education
Bachelor of Arts - Interdisciplinary Studies, Minor: Business Management
Healthcare diploma/certification coursework
Certification
Continuing Education - Medical Billing & Reimbursement
Continuing Education - Medical Terminology & Keyboarding
Skills
Epic Systems | EHR | EMR | Healthcare Information Technology | Healthcare Management | Hospitals | HIPAA | Medical Terminology | Data Entry | Administrative Assistance | Microsoft Outlook | Microsoft Word | Microsoft Excel | PowerPoint | IT Security | Medical Manager | Signature | Emdeon | Practice Management Systems | Web Application Support | User Lockout Support | Access Management | RCS Access | Insurance Website Access
IT asset management
IT infrastructure
Data analysis
Access control
CORE IT & HEALTHCARE EXPERTISE
- Identity & Access Management (IAM) | Web Application Support | Epic Systems / EHR / EMR
- User Provisioning & Deactivation | Password Resets / Lockout Support | RCS Access Support
- Network Access Administration | Insurance Website Permissions | HIPAA & IT Security Awareness
- Application Access Requests | Security Profile Updates | Healthcare Information Technology
- Troubleshooting & Issue Resolution | Policy / Procedure Documentation | Manager & Team Lead Training
- Data Entry & Data Accuracy | Medical Terminology | Microsoft Outlook / Word / Excel / PowerPoint
Timeline
Information Technology Analyst / IAM Analyst, I DPS Client Services
Novant Health
11.2017 - CurrentRead More
Safety Attendant
Novant Health / Presbyterian Hospital
01.2014 - 01.2017Read More
Medical Front Office I
Southlake Sports & Spine Center
02.2008 - 08.2008Read More
Front Office Check-In
Concentra Medical Center
08.2006 - 05.2007Read More
Customer Service Representative
Advance America
09.2004 - 05.2005Read More
Central Piedmont Community College
Continuing Education from Medical Terminology & Keyboarding
Read More
Central Piedmont Community College
Continuing Education from Medical Billing & Reimbursement
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NC Certified Nursing Assistant
Certification
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American Academy of Healthcare
Healthcare diploma/certification coursework
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Belmont Abbey College
Bachelor of Arts from Interdisciplinary Studies, Minor: Business Management
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