Joseph Brent Bennett
Roanoke Rapids,NC
Summary
Professional with strong background in franchise operations. Adept at coordinating and supporting franchisee activities, ensuring compliance with brand standards, and driving operational efficiency. Known for fostering team collaboration, adaptability, and consistently achieving results. Skilled in communication, problem-solving, and customer service.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Franchise Assistant
T.D.L Tool Sales
01.2024 - Current
- Assist in achieving sales goals to increase revenue leveraging product offerings, and executing special project sales of new product and equipment items
- Assist in management of store operation to meet sales and profit targets
- Assist in maintaining customer relationships and accountability for sales and collections
- Accountability for Franchise assets in the form of cash and inventory
- Assist in operation of store in compliance with the Snap-on program
- Rotate and stocking inventory, and repairing broken tools, as needed
- Watch for loss prevention issues and notify management of any unusual activities
- Maintain mobile store in pristine condition, as it serves as a showcase for the Snap-on franchise
- Interact with other Franchisee’s, and Snap-on managers, to ensure coordination of programs and policies, and implement best practices
- Minimum 40 hours per week
Assistant Manager
Ihrie Supply Company
09.2019 - 12.2023
- Under general supervision, provides sales and customer service support to both retail and contractor customers utilizing knowledge of sales techniques and company product/service knowledge
- Provides customer support to walk-in retail or contractor customers and responds to telephone and e-mail inquiries from customers
- Assists customers with issues such as product selection, pricing, availability and refunds/exchanges
- Determines customer requirements and expectations in order to recommend specific products and services
- May recommend alternative products based on cost, availability or specifications
- Generates sales quotations requiring a working knowledge of company products, procedures and practices
- Actively engages in selling company products and services
- Provides material take offs, estimates and pricing of large packages
- Enters orders in computer system
Press Set-Up Operator
Kennametal
02.2019 - 09.2019
- Follows a Control Plan and associated defect criteria to assemble tooling and set up
- Maintains presses and assists operators in production of a quality product
- Inspects tooling and makes adjustments as need to eliminate defects
- Operates press and tip set as needed
Pre Sale Account Manager
Pepsi Bottling Venture
06.2018 - 02.2019
- Develops all assigned accounts relative to sales volume, market share, product distribution, space allocation and customer service
- Takes inventory and places orders for future delivery to avoid out-of-stocks and reduction of out-of-date products
- Rotates products, cleans shelving, and stocks product from the store’s backroom onto the shelves and displays in coolers and vending equipment
- Sells and executes promotions solicits placement of equipment and sells sufficient product inventory
- Provides excellent service to assigned accounts; creates and maintains goodwill to all customers
- Build displays and participates with store sets to stimulate sales
Customer Delivery Supervisor
McPherson Beverages INC
08.2015 - 06.2018
- Responsible for leading a team 8 of CDL drivers and 3 Pre-Sale Account Representatives that deliver orders to key customers in a fast-paced direct store delivery environment
- Ensures team members are trained on company policy and expectations
- Ensures team member understands customer account details, including but not limited to location, key contact and schedule for delivery
- Answers customer calls, resolves issues and ensures excellent customer service
- Ensures store deliveries time schedules are met daily
- Works proactively with sales reps and warehouse team to ensure customer and sales force needs are met
- Maintains process improvement initiatives that meet and exceed productivity and customer standards
- Ensures compliance of DOT, FMCSA and company standards are met daily on all fleet vehicles; schedules maintenance and repairs as needed
- Demonstrates strong oral, written and interpersonal communication and organization skills
- Demonstrates prioritization skills and sense of urgency to stay on schedule and excel in customer service
- Demonstrates results in business performance through leadership
- Works as Customer Delivery Specialist and/or Pre-Sales Account Representative as needed
- Recruit and train new employees on routes and on hand held inventory software and device
- Works with other Customer Delivery Supervisors to ensure their area needs are covered
Fleet Mechanic
Pepsi Bottling Venture
10.2014 - 08.2015
- Performed preventative maintenance fleet vehicles and company equipment including but not limited to fork lifts and electric pallet jacks
- Performed vehicle inspections
- Conducted diagnostics troubleshooting and problem solving on vehicles
- Performed minor vehicle repairs
- Responsible for part failure recognition, test driving and safe vehicle operations
- Replenished stock items on fleet repair truck
- Assisted other fleet technicians
Customer Delivery Specialist
Pepsi Bottling Venture
07.2012 - 10.2014
- Performed pre-trip inspection on truck to ensure DOT compliance
- Safely drove and maneuvered commercial vehicle in all types of climates
- Serviced all scheduled customers by end of shift while meeting customer and company expectations
- Safely delivered and executed products and promotions
- Unloads and stocks merchandise, rotating current inventory and removing any out of date merchandise
- Established positive relationship at each account while excelling in customer service
- Ensured all invoices were delivered, signed and copies left with customer
- Communicated issues with appropriate account personal and management
- Followed all DOT, FMCSA and company rules and regulations
- Other duties as assigned
Customer Delivery Specialist
McPherson Beverages INC
10.2009 - 07.2012
- Performed pre-trip inspection on truck to ensure DOT compliance
- Safely drove and maneuvered commercial vehicle in all types of climates
- Serviced all scheduled customers by end of shift while meeting customer and company expectations
- Safely delivered and executed products and promotions
- Unloads and stocks merchandise, rotating current inventory and removing any out of date merchandise
- Established positive relationship at each account while excelling in customer service
- Ensured all invoices were delivered, signed and copies left with customer
- Communicated issues with appropriate account personal and management
- Followed all DOT, FMCSA and company rules and regulations
- Other duties as assigned
Maintenance Worker – Entry Level
Roanoke Rapids Sanitary District
04.2007 - 10.2009
- Maintained water and sewer lines and sewer lift stations
- Repair water main lines and service taps
- Cleaned sewer main lines with sewer jet
- Operated backhoe tractor with bush hog
- Cut grass at tank yards, pump stations and right-a-ways
Warehouse Worker
McPherson Beverages INC
10.2005 - 04.2007
- Removed merchandise from incoming trucks
- Returned to inventory
- Pulled route for next day’s route
- Loaded truck inventory needed
- Moved truck to start location for drivers
- Stocked store inventory on weekends for drivers
Education
Program - Automotive Technology
Halifax Community College
05.2006
High School Diploma -
Halifax Community College
Weldon, NC05.2005
Skills
- Store operations
- Sales proficiency
- Promotional planning
- Problem-solving abilities
- Multitasking Abilities
- Customer and client relations
Accomplishments
Class A Commerical Drivers License
Certification
- Forklift Certification
- NC Commerical Driver's License Class A with Tank Endorsment
Timeline
Franchise Assistant
T.D.L Tool Sales
01.2024 - Current
Assistant Manager
Ihrie Supply Company
09.2019 - 12.2023
Press Set-Up Operator
Kennametal
02.2019 - 09.2019
Pre Sale Account Manager
Pepsi Bottling Venture
06.2018 - 02.2019
Customer Delivery Supervisor
McPherson Beverages INC
08.2015 - 06.2018
Fleet Mechanic
Pepsi Bottling Venture
10.2014 - 08.2015
Customer Delivery Specialist
Pepsi Bottling Venture
07.2012 - 10.2014
Customer Delivery Specialist
McPherson Beverages INC
10.2009 - 07.2012
Maintenance Worker – Entry Level
Roanoke Rapids Sanitary District
04.2007 - 10.2009
Warehouse Worker
McPherson Beverages INC
10.2005 - 04.2007
Program - Automotive Technology
Halifax Community College
High School Diploma -
Halifax Community College
Similar Profiles
Nicholas WilliamsonNicholas Williamson
Mechanic at Carter Tool Sales LLCMechanic at Carter Tool Sales LLC
Drew HanshawDrew Hanshaw
Snapon Tool Sales at DMR Tool SalesSnapon Tool Sales at DMR Tool Sales
Joseph Dustin WunstelJoseph Dustin Wunstel
Pipe Threading Machine Mechanic at Louisiana Tool Repair and SalesPipe Threading Machine Mechanic at Louisiana Tool Repair and Sales
Landon PowellLandon Powell
Maintenance Technician at RoseburgMaintenance Technician at Roseburg
Alayna GallagherAlayna Gallagher
Industrial Laser Cutter at Wholesale Wood CutsIndustrial Laser Cutter at Wholesale Wood Cuts