Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael E. Stokes

Columbia,USA

Summary

Dynamic market development representative with expertise in franchise consulting at Krispy Krunchy Chicken. Proven track record in compliance auditing and project management, driving operational efficiency and enhancing customer satisfaction. Skilled in product training and relationship management, successfully leading new store openings and optimizing performance through strategic action plans.

Overview

29
29
years of professional experience

Work History

Market development representative, / Franchise consultant

Krispy Krunchy Chicken
Columbia, SC
11.2011 - Current
  • Conducted regular store audits to ensure compliance with brand standards and franchise agreements; identified gaps and collaborated on action plans to improve performance.
  • Delivered onsite post-opening training and certification for Operators and staff using official operations manuals and training materials.
  • Planned and executed successful new store openings and product rollouts; managed project timelines, coordinated with internal teams, and ensured smooth integration.
  • Provided hands-on operational support including food service execution, POS functionality, sanitation protocols, and equipment troubleshooting.
  • Monitored Key Performance Indicators and coached Operators on strategies to improve profitability, customer satisfaction, and operational efficiency.
  • Partnered with Sales and Launch teams to transition stores from opening phase to growth and optimization.
  • Acted as liaison between franchisees and corporate departments to resolve issues related to product quality, vendor support, or operational concerns.
  • Represented the brand at trade shows, assisting in booth setup, engagement, and lead generation.
  • Supported Operators in securing credits for product or equipment issues; ensured quality control standards were upheld.
  • Consistently upheld and enforced company policies, ensuring all practices aligned with the Krispy Krunchy Chicken Handbook

District Manager / Merchandiser

Merchandising Source Inc.
Smyrna, GA
04.2004 - 06.2010
  • Established set times for store resets. Oversaw resets as they were being worked for on-time completion.
  • Duties included: servicing a multi-store territory; building and maintaining relationships with store management at all levels; assembling merchandise products; building, creating, and maintaining displays; setting planograms; conducting store resets; and leading product knowledge classes and demonstrations.
  • Maintained an orderly system for planning, prioritizing, follow-through, and completion of tasks. Reported data/issues to Atlanta office, updated inventory counts, and performed other responsibilities.
  • Inspected damaged merchandise to give credit to the store. Products included: outdoor grills, lawn mowers, and other home and garden items. Reported activities using handheld units and synchronizing.

Warehouse Manager – Inventory Management

Target Distribution Center
Camden, SC
05.2002 - 04.2004
  • Coordinated the pulling of products and loading of trucks to be shipped out. Fixed and adjusted locations to match the proper count, checked for out of charities, and determined if product were still good to sell.
  • Took responsibility for stocking and removing products as they came in and out of the warehouse.
  • Supported compliance programs and regulations to drive quality and safety within the distribution center.
  • Built open lines of communication with the team while being a resourceful leader in finding solutions to complex requests or concerns. Led in adhering to guidelines to achieve best possible problem resolution.

Assistant Plant Manager

Machine Design Inc. (The Pecan Factory)
West Columbia, SC
06.1996 - 04.2002
  • Was responsible for the setup of equipment, boxes, and bagging for daily shipping. Led in quality control of the product, including assuring the proper seals on bags and the correct weight in each bag.
  • Supervised the packing of all outgoing boxes, and assisted in troubleshooting when there was a problem with the equipment. Managed inventory on all supplies, including packing materials and ingredients in the caramel corn (incoming and outgoing), and helped in keeping the equipment running smoothly.

Education

Midlands Technical College
West Columbia, SC

Skills

  • Compliance auditing
  • Store operations
  • Project management
  • Franchise development
  • Product training
  • Customer relationship management

Timeline

Market development representative, / Franchise consultant

Krispy Krunchy Chicken
11.2011 - Current

District Manager / Merchandiser

Merchandising Source Inc.
04.2004 - 06.2010

Warehouse Manager – Inventory Management

Target Distribution Center
05.2002 - 04.2004

Assistant Plant Manager

Machine Design Inc. (The Pecan Factory)
06.1996 - 04.2002

Midlands Technical College

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