JOSEPH BENSON
Springfield,VA
Summary
Professional program analyst who excels in delivering actionable insights and driving process improvements. Known for collaborative teamwork and achieving impactful results in dynamic environments. Expertise in data analysis, problem-solving, and program evaluation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Analyst
Tier Tech International
02.2025 - Current
- Managed cross-functional teams, resulting in successful completion of program objectives.
- Identified opportunities for process improvement, resulting in increased operational efficiency across the organization.
- Updated and maintained agency website content to ensure accuracy, consistency, and alignment with branding and communication goals.
- Collaborated with stakeholders to define clear program goals and establish performance metrics.
- Supported training operations by preparing materials, providing customer service to students, and maintaining accurate attendance and feedback records.
Program Analyst and Team Lead in Support of CISA
RCM SOLUTIONS
02.2020 - 02.2025
- Created multiple Standard Operating Procedures while also updating existing procedural documents
- Monitored program performance against established benchmarks, taking corrective action as needed to realign with desired outcomes.
- Trained team members on new software tools, including agency Task Tracking System, improving overall productivity and efficiency.
- Oversaw and compiled team deliverables for contract requirements, ensuring accuracy, consistency, and on-time delivery.
- Ensured programs and communications are consistently implemented and appropriate corrective actions are taken to exceed customer and stakeholder expectations
- Supported and provided Executive Summaries for leadership to quickly and accurately complete assignments
- Facilitated effective communication between team members, fostering a positive work environment conducive to collaboration.
Administrative Assistant/Dispatch/Sales
SATELLITE SHELTERS
02.2019 - 01.2020
- Successfully dispatched over 200 mobile offices in three different states
- Processed over $500,000 worth of invoices
- Ordered over $30,000 worth of equipment to ensure daily functions were completed in operations department
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Dispatched over 100 service calls to multiple states
- Coordinated safety meetings with Safety Officer while serving as Assistant Safety Officer
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Sergeant - Office Manager of Administrative Section
UNITED STATES MARINE CORPS
02.2015 - 02.2019
- Monitored budget of over $50,000 in equipment
- Reviewed correspondence and Standard Operating Procedures for clarity and punctuation
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Commissioned hundreds of awards and permissions for government access
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Implemented agency file plan by organizing records, standardizing naming conventions, and ensuring compliance with records management policies.
Education
B.I.S. - Government Leadership and Communication in Business and Government
George Mason University
Fairfax, VA01.2023
A.S. - Business Administration
Northern Virginia Community College
Fairfax, VA01.2021
Red Bud Community High School
Red Bud, IL01.2014
Skills
- Staff/Project Management
- Small Unit Leadership
- Interpersonal Communication
- Strategic planning
- Proficient in MS Office Suite
- Business process improvement
- Requirements gathering
- Risk assessments
- Troubleshooting
- Problem Solving
- Detailed Analysis
- Adaptive
- Customer Service
- Critical Thinking
- Decision Making
- Time Management
Certification
- Active Secret Clearance
- Marine Corps Certificate of Administrative Specialist
- Navy and Marine Corps Achievement Medal
- Certificate of Commendation
Timeline
Program Analyst
Tier Tech International
02.2025 - Current
Program Analyst and Team Lead in Support of CISA
RCM SOLUTIONS
02.2020 - 02.2025
Administrative Assistant/Dispatch/Sales
SATELLITE SHELTERS
02.2019 - 01.2020
Sergeant - Office Manager of Administrative Section
UNITED STATES MARINE CORPS
02.2015 - 02.2019
B.I.S. - Government Leadership and Communication in Business and Government
George Mason University
A.S. - Business Administration
Northern Virginia Community College
Red Bud Community High School
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