Tracey Alexander
Willis,TX
Summary
Dynamic Valet Manager at Valet Direct LLC with a proven track record in enhancing guest experiences and streamlining operations. Skilled in parking management and incident reporting, I excel in building client relationships and enforcing safety protocols, achieving a notable increase in customer satisfaction through effective communication and service excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Valet Manager
Valet Direct LLC
Spring, TX
05.2020 - 11.2024
- Oversaw staff scheduling, ensuring adequate coverage during peak periods without sacrificing quality of service.
- Enhanced overall guest experience by greeting guests warmly upon arrival, assisting with luggage, and providing local information as needed.
- Developed strong relationships with clients by providing courteous and professional service at all times.
- Improved customer satisfaction by streamlining valet services and implementing effective communication strategies.
- Enforced safety protocols among staff members to minimize accidents and damages to customer vehicles.
- Facilitated easy vehicle access through maintaining parking area cleanliness.
- Handled customer complaints professionally, working towards swift resolution and maintaining client satisfaction.
Maintenance Technician
Houston Zoo
Houston, TX
10.2016 - 04.2020
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Accomplished challenging repairs swiftly, reducing downtime and maintaining workflow.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
Construction Worker
Solid Structures Stone Center
West Columbia, SC
01.2014 - 09.2016
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Organized and maintained job sites, supporting a safe workplace.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Thrived in rapid-paced conditions, fulfilling productivity and quality benchmarks.
Education
Waltrip High School
Houston, TXSkills
- Basic maintenance
- Parking management
- Incident reporting
- Operational procedures
Certification
Forklift
Backhoe
Scissor Lift
Boom Lift
Timeline
Valet Manager
Valet Direct LLC
05.2020 - 11.2024
Maintenance Technician
Houston Zoo
10.2016 - 04.2020
Construction Worker
Solid Structures Stone Center
01.2014 - 09.2016
Waltrip High School