Joseph Besancon
Springfield,Massachusetts
Summary
Dedicated to streamlining operations and reducing costs for increased organizational efficiency. Utilizes independent decision-making skills and sound judgment to drive company success. Demonstrates leadership, strategic planning, and problem-solving abilities. Assists senior managers in achieving demanding targets by motivating staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
12
12
years of professional experience
Work History
Assistant Manager/Training Manager
NETA (Parallel)
10.2019 - 05.2024
- Maintain a strong presence on the floor to build relationships with customers, support/develop the team and drive revenue
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Serves as a role-model and resource for store staff concerning products and services, policies/procedures, industry news, and changes in regulations
- Responsible for driving sales to meet and exceed targets
- Assist the Store Manager in meeting all financial goals, including management of the P+L, payroll, and store budgets
- Successfully prepare for and support company driven promotions and launches to meet and exceed sales targets and deliver the best experience possible for customers
- Continuously train, coach, and provide qualitative feedback using the performance management process to improve team engagement and performance
- Provide training to ensure all store processes align with Standard Operating Procedures, safe practices, cannabis knowledge, and customer service goals
- Responsible for the store's daily presentation including visual direction
- Responsible for reading, interpreting, and communicating messages from Corporate Store Operations and takes proper action including updates bulletin boards and other communication avenues in store
- Responsible for staff time management including timekeeping, scheduling, and creating store schedules
- Partner with the Store Manager to ensure staffing is prioritized to provide optimal schedules and ensure the best customer service is provided
- Conducted performance evaluations and provided constructive feedback to employees.
- Coordinated and prioritized required training courses for new employees.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Warehouse Laborer
ADVANCED AUTO
11.2018 - 07.2019
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as 50+ pounds.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Maintained clean, orderly work environment free of hazards.
Dairy Clerk/Lead
Stop & Shop Supermarket Co
07.2012 - 11.2018
- Provide leadership for fellow dairy associates, while setting clear expectations and holding team accountable
- Train and develop new/multi department employees
- Provide weekly department associate schedules
- Maintain clean and organized department and backroom
- Maintain fully stocked shelves with rotated stock, and remove expired items for proper disposal
- Apply product knowledge for merchandising sale displays
- Review Computer Automated Ordering System to decrease shrink/overstock and ensure the freshest product.
- Checked and logged temperatures in cases and coolers to maintain proper settings.
- Reported product ordering and shipping discrepancies to vendors
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
BBA - Business Administration
Holyoke Community College
Holyoke, MA05.2018
Skills
- Retail Operations Management
- Customer Relationship Management (CRM)
- Money Handling
- Cost Reduction
- Product and service knowledge
- Task Delegation
- Employee Performance Evaluations
- Staff Development
- Recruiting and interviewing
- Consulting
- Staff Training and Development
- Project management abilities
Timeline
Assistant Manager/Training Manager
NETA (Parallel)
10.2019 - 05.2024
Warehouse Laborer
ADVANCED AUTO
11.2018 - 07.2019
Dairy Clerk/Lead
Stop & Shop Supermarket Co
07.2012 - 11.2018
BBA - Business Administration
Holyoke Community College
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