Joseph Biaggi
Henderson,NV
Summary
Detail-oriented IT professional with expertise in court videography, human resources, customer service, and veterinary medicine. Skilled in troubleshooting, effective communication, and working under pressure. Currently advancing technical skills in networking and IT infrastructure, complemented by hands-on experience in computer hardware and audiovisual technology. Focused on delivering exceptional customer support and collaborating with cross-functional teams.
Overview
13
13
years of professional experience
Work History
Legal Videographer/Trial Tech
NRC Discovery
06.2024 - Current
- Recorded video and audio content for various projects
- Monitored and supported audio/video systems in live production environments to ensure seamless operation
- Troubleshot connectivity, signal flow, and hardware issues to minimize disruptions
- Maintained system performance under time-sensitive conditions
- Maintained system performance under time-sensitive conditions to uphold production quality
Lead Veterinary Technician
Doc Moes Kindred Spirits Animal Hospital
Las Vegas, NV
12.2019 - 06.2024
- Delivered compassionate care to animal patients, ensuring their comfort and wellbeing.
- Supported and monitored network-connected medical equipment
- Monitored and maintained functionality of network-connected medical equipment, contributing to optimal operational performance.
- Monitored system performance to ensure uptime and hardware reliability
- Guided staff in technical troubleshooting, enhancing their confidence and efficiency in handling equipment issues.
Client & interpreter Support Specialist
American Sign Language Communication
Las Vegas, NV
07.2022 - 10.2022
- Provided technical support to programmers, interpreters, and executive team to resolve issues promptly.
- Provided technical support for staff and executive users
- Troubleshot software and system issues to minimize downtime and enhance user experience.
- Led migration from in-house data system to Google Workspace
- Supported onboarding and training for new systems to ensure smooth transition for users.
Case Manager
Amazon
Las Vegas, NV
01.2017 - 01.2019
- Processed case approvals or denials based on supporting documentation to ensure compliance with guidelines.
- Maintained system records for accurate documentation and secure remote access for stakeholders.
- Supported VPN usage and system security compliance
- Acted as primary liaison for assigned employees
- Coordinated with internal technical and administrative teams
HR Specialist
MGM Resorts International
Las Vegas, NV
01.2014 - 01.2017
- Deliver HR operational support to over 75,000 employees company-wide.
- Delivered operational and system support to enhance collaboration across enterprise departments
- Created employment documents using automated systems
- Supported internal users with technical and administrative processes
- Ensured accuracy and integrity of digital records to support compliance and reporting
Education
Cybersecurity Certificate -
University of Nevada Las Vegas
Las Vegas, NV11-2023
Associate of Arts -
College of Southern Nevada
Henderson, NV05-2017
Certifications:
Skills
- Communication
- Critical Thinking
- Problem solving
- Adaptability
- Customer Service
- Troubleshooting
- Organization
- Time management
- Video editing
- Signal Management
- Audio Equipment Setup
- Audio/Visual Troubleshooting
- Audio visual integration
- Calendar/scheduling coordination
- Tools: Sony Vegas Suite, Bandicam, OBS Studios, Oncue, Black Magic, Wireless Transmitters/Receivers, Atem IS Mini Pro
- Operating Systems: Windows 7 & 10, Windows Server 2012 & 2016, Linux
Timeline
Legal Videographer/Trial Tech
NRC Discovery
06.2024 - Current
Client & interpreter Support Specialist
American Sign Language Communication
07.2022 - 10.2022
Lead Veterinary Technician
Doc Moes Kindred Spirits Animal Hospital
12.2019 - 06.2024
Case Manager
Amazon
01.2017 - 01.2019
HR Specialist
MGM Resorts International
01.2014 - 01.2017
Cybersecurity Certificate -
University of Nevada Las Vegas
Associate of Arts -
College of Southern Nevada
Certifications: