Joseph Bickersteth
Conroe,TX
Summary
Results-oriented professional with expertise in effective communication, conflict resolution, and team collaboration. Proven ability to streamline processes and enhance client engagement in high-stakes environments.
Professional intake specialist with focus on client-centered service and efficient case management. Extensive experience in managing client intake, documentation, and assessment, contributing to streamlined service delivery. Known for strong team collaboration and adaptability to changing operational needs. Valued for excellent communication skills and keen attention to detail.
Detail-oriented professional with strong analytical thinking and supervisory skills. Experienced in conducting assessments, developing case plans, and ensuring compliance with regulations. Committed to fostering collaborative environments that drive positive outcomes.
Dynamic leader with a versatile background in probation services and legal assistance. Recognized for exceptional adaptability and interpersonal skills, contributing to improved client experiences and team performance.
Experienced with identifying and capitalizing on new business opportunities. Utilizes strategic planning to enhance market penetration and revenue growth. Track record of building and maintaining strong client relationships, ensuring business success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
12
12
years of professional experience
Work History
Probation & Intake Officer
Montgomery County Juvenile Probation Services
Conroe, TX
04.2024 - Current
- Conducted comprehensive intake assessments to evaluate juvenile needs and risks.
- Collaborated with multidisciplinary teams to develop individualized case plans.
- Maintained detailed records in compliance with state regulations and agency policies.
- Facilitated communication between juveniles, families, and probation officers to ensure support services.
- Reviewed case documentation for accuracy and completeness prior to hearings or reviews.
- Provided training and guidance to new staff on intake procedures and best practices.
- Assisted in identifying community resources for youth rehabilitation and support programs.
- Monitored progress of cases to ensure adherence to court mandates and service plans.
- Provided exceptional customer service by addressing concerns and answering questions promptly and professionally.
- Contributed to team success by consistently meeting or exceeding performance targets.
- Collaborated with colleagues to develop best practices for managing challenging client situations.
- Coordinated with multiple departments to ensure seamless client onboarding experience.
- Improved customer satisfaction with timely and professional responses to inquiries.
- Maintained detailed records of all client interactions in a secure database system.
- Assisted clients with completing required paperwork, simplifying the application process for them.
- Demonstrated adaptability when faced with changing policies or procedures, adjusting approach accordingly without compromising effectiveness.
- Streamlined client intake process by implementing an efficient case management system.
- Developed rapport with clients through empathetic communication, fostering trust in the organization''s services.
- Mentored new hires, sharing insights gained from years of experience and contributing to their successful integration into the team.
- Conducted thorough assessments of client needs and made appropriate service recommendations.
- Administered drug tests to inmates.
- Coordinated with other law enforcement personnel to exchange information.
- Responded to inquiries from inmates and other members of public.
- Interviewed inmates to obtain information and evidence.
- Established positive working relationships and maintained boundaries with resident offenders.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Provided assistance and guidance to inmates regarding daily activities.
- Investigated and responded to incidents of inmate misconduct.
- Assisted in intake and release of inmates.
- Prepared reports to document incidents and violations.
- Observed strict confidentiality guidelines to properly secure information and data.
- Performed daily typing and filing for major crimes unit.
- Ensured compliance with relevant regulations by meticulously reviewing documentation for accuracy and completeness before submission.
- Utilized strong listening skills when interacting with clients, allowing them to feel heard and understood during the intake process.
- Managed a high volume of cases, prioritizing workload for optimal efficiency.
- Analyzed trends in case data to identify areas for improvement within the intake process.
- Enhanced staff training materials, increasing proficiency in handling complex intake scenarios.
- Served as a liaison between clients and service providers, ensuring clear communication and understanding of expectations.
- Supported departmental initiatives aimed at improving overall client experience from initial contact through service delivery.
- Entered information from crime reports into police department's database using JCMS.
Paralegal
The Legal Aid Society
New York, NY
09.2019 - 11.2024
- Drafted legal documents, including pleadings, motions, and discovery requests.
- Conducted extensive legal research to support case strategies and client advocacy.
- Organized and maintained case files to ensure compliance with legal standards.
- Assisted attorneys in trial preparation by gathering evidence and preparing exhibits.
- Communicated effectively with clients to provide updates and gather necessary information.
- Reviewed and summarized legal publications to inform case handling practices.
- Mentored junior staff on best practices for document management and client interactions.
- Implemented process improvements that enhanced workflow efficiency within the paralegal team.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Prepared legal briefs, motions, and pleadings.
- Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
- Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
- Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
- Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
- Conferred with clients and other involved parties to gather and track case information.
- Conducted detailed client intakes and entered information into company database.
- Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
- Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
- Managed complex cases efficiently using specialized software programs designed for paralegal work to track information related to multiple parties over long periods of time.
- Promoted a positive work environment by providing training and guidance to junior paralegals or interns as needed.
- Contributed to successful case outcomes through diligent fact investigation and witness interviews.
- Expedited document review process by conducting initial reviews of key documents for relevance and privilege status.
- Aided settlement negotiations with effective summary reports outlining key points from discovery materials for use during mediation sessions or pretrial settlement talks.
- Saved firm resources by conducting cost-effective legal research using both traditional library resources and online databases such as LexisNexis or Westlaw.
- Maintained up-to-date knowledge of changes in laws or regulations relevant to practice areas through continuous professional development opportunities such as seminars or webinars.
- Streamlined case management process, reducing overhead costs and improving case turnaround times.
- Conducted in-depth legal research for supporting case strategy development, significantly contributing to positive outcomes.
- Enhanced firm's legal research capabilities, maintaining up-to-date database of legal resources and precedents.
- Strengthened case presentations with detailed investigative work and evidence gathering.
- Fostered collaborative environment, facilitating communication between legal teams and clients.
- Assisted in achieving favorable legal outcomes by preparing persuasive legal arguments and briefs.
- Enhanced accuracy of case analysis with diligent fact-checking and legal research.
- Bolstered firm's reputation by consistently maintaining high standards of confidentiality and professionalism.
- Reviewed Deed of Trust, Title Commitment, and prior bankruptcies documents.
- Generated leads to meet and exceed revenue goals by identifying new clients.
- Wrote and filed pleadings with Appellate Courts on schedule to maximize case success.
- Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions.
- Conducted background investigations on defendant.
- Contacted witnesses to testify under oath at court hearings.
- Created weekly, monthly, and quarterly expense reports.
- Developed polished motions and briefs to support litigation processes and court proceedings.
- Assisted attorneys with reviewing and organizing witness reports.
- Attended court hearings and depositions to take notes and document proceedings.
- Researched and analyzed legal issues and cases to provide accurate advice to clients.
Senior Business Development Representative
Macy's
New York, NY
04.2019 - 09.2023
- Led strategic initiatives to enhance customer engagement and loyalty programs.
- Developed and executed targeted sales strategies to drive revenue growth across multiple departments.
- Mentored junior staff on best practices in business development and client relationship management.
- Analyzed market trends to identify new business opportunities and competitive positioning.
- Collaborated with cross-functional teams to optimize product offerings and promotional campaigns.
- Established partnerships with key stakeholders to expand market reach and brand visibility.
- Streamlined reporting processes using CRM systems to improve data accuracy and accessibility.
- Facilitated training sessions for team members on effective negotiation techniques and sales tactics.
- Collaborated with cross-functional teams to develop comprehensive business proposals for potential clients.
- Expanded market presence within assigned territories by cultivating relationships with key decision-makers from target companies.
- Delivered tailored solutions based on individual customer requirements that ultimately led to a high retention rate among existing clients.
- Mentored junior team members on best practices for successful business development strategies and techniques.
- Streamlined internal processes for managing customer data using CRM systems resulting in improved tracking of leads throughout different stages of the sales funnel.
- Achieved revenue targets consistently by establishing a strong pipeline of high-quality leads through effective prospecting techniques.
- Developed accurate forecasting models that allowed for more efficient resource allocation towards high-priority prospects during the sales cycle.
- Analyzed sales performance metrics and identified areas where efforts could be improved to ensure more consistent revenue growth over time.
- Conducted thorough competitive analysis to identify gaps in the market landscape, guiding future business development efforts accordingly.
- Increased client base by developing and implementing strategic business development initiatives.
- Assisted in the development of marketing materials to effectively communicate product offerings and unique selling propositions to prospective clients.
- Spearheaded the creation of targeted sales presentations aimed at addressing specific client needs and pain points effectively.
- Secured new business opportunities by researching, identifying, and targeting potential clients in various industries.
- Negotiated favorable contract terms with new clients while maintaining adherence to company guidelines and policies.
- Improved sales processes for better lead generation, qualification, and conversion rates.
- Strengthened company partnerships through effective relationship management and communication with key stakeholders.
- Boosted customer satisfaction levels with exceptional account management skills and prompt resolution of any issues encountered during the sales process.
- Enhanced company reputation and increased brand visibility by participating in industry events, conferences, and trade shows.
- Successfully closed large deals with key accounts, establishing long-term strategic partnerships and contributing significantly to overall company profitability.
- Engaged with customers to build business relationships.
- Developed business pipeline using cold and warm techniques.
- Used SalesForce to handle current portfolio and prospective leads.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Verified work aligned with service levels agreed and client requirements.
- Managed needs of more than 100,000 customers at once using strong prioritization and multitasking abilities.
- Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
- Enhanced customer experience using all omnichannel offerings.
- Negotiated contracts and closed sales with new and existing clients.
- Organized focus groups to design best marketing strategy for product offerings.
- Developed new opportunities by effectively communicating product lines to leading international corporations.
- Opened over 50,000 new accounts, exceeding goals 100%.
- Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built diverse and consistent sales portfolio.
- Trained new employees on customer service, money handling and organizing strategies.
- Developed, maintained and utilized diverse client base.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Recorded accurate and efficient records in customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Kept detailed records of daily activities through online customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Presented professional image consistent with company's brand values.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to team objectives in fast-paced environment.
- Achieved or exceeded company-defined sales quotas.
Lead Transportation Security Officer
Transportation Security Administration, TSA
Union, NJ
10.2018 - 03.2021
- Supervised daily security operations to ensure compliance with federal regulations and safety protocols.
- Trained and mentored new officers on screening procedures and equipment usage for optimal performance.
- Conducted regular assessments of security measures, identifying areas for process improvement and risk mitigation.
- Collaborated with law enforcement agencies to enhance response strategies during security incidents or threats.
- Analyzed surveillance footage and incident reports to identify trends and improve operational efficiency.
- Implemented standard operating procedures that reduced wait times and improved passenger flow at checkpoints.
- Led training sessions focusing on emerging security technologies and updates in regulatory requirements for staff compliance.
- Coordinated with management to develop strategic initiatives aimed at enhancing overall transportation security effectiveness.
- Managed team of trained security professionals engaged in anti-terrorism activities.
- Safeguarded transportation operations at commercial airports and railway stations.
- Collaborated with federal, state, and local law enforcement agencies to ensure seamless communication and coordination during security incidents.
- Consistently met or exceeded performance metrics, demonstrating commitment to excellence in transportation security operations.
- Maintained accurate records of employee performance evaluations, providing constructive feedback for improvement opportunities.
- Enhanced security protocols by conducting thorough risk assessments and implementing necessary measures.
- Managed hiring process for new TSOs by reviewing resumes, conducting interviews, and making informed recommendations on candidate selection.
- Developed comprehensive emergency response plans for various threat scenarios, ensuring swift action in critical situations.
- Oversaw daily inventory management of equipment and supplies, ensuring proper maintenance and availability when needed.
- Conducted regular audits and inspections to maintain compliance with TSA regulations and guidelines.
- Reduced wait times and increased passenger satisfaction by effectively managing checkpoint operations.
- Coordinated scheduling for optimal staffing levels at checkpoints during peak travel periods.
- Established a positive work environment through strong leadership skills and open communication channels among team members.
- Supported overall airport operations by collaborating with airline representatives on matters related to flight schedules or aircraft security.
- Participated in ongoing professional development courses to stay current on industry trends and best practices within transportation security field.
- Implemented new technologies and procedures to enhance overall airport security operations.
- Addressed any customer complaints or concerns professionally, working towards satisfactory resolutions while upholding TSA standards.
- Streamlined screening processes for efficient passenger throughput while maintaining high levels of safety.
- Ensured adherence to established policies regarding prohibited items, reporting discrepancies as needed for further investigation or disciplinary measures.
- Facilitated interdepartmental cooperation to address potential security vulnerabilities across airport facilities.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Performed pat-downs to look for unauthorized materials and weapons.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
- Identified potential airport, rail, and mass transit security concerns and completed more in-depth checks as part of investigation.
Manager
The Kintock Group
Newark, NJ
09.2014 - 09.2018
- Schedules and conducts interviews with inmates to obtain information, explain the parole
process, and deliver notices of parole panel action; compiles documents, analyzes information,
and prepares reports to include case summaries; and performs data entry, retrieval, and data
searches.
• Screens sentenced inmates for special programs; verifies parole eligibility dates; participates in
screening, interviewing, and release processing of parole prospects; and coordinates and
communicates inmate information with staff, departments, officials, agencies, organizations, and
the public.
• Prepares responses to correspondence, inquiries, and inmate requests following established
procedures regarding confidential information; and responds to inquiries from inmates and the
public in person, telephonically, and in writing.
• Performs criminal information searches and retrieval using Texas Department of Public Safety
criminal history system access.
• Performs a variety of marginal duties not listed, to be determined and assigned as needed.
• Schedules and conducts interviews with inmates to obtain information, explain the halfway house
process, compiles documents, analyzes information, and prepares reports to include case summaries; and
performs data entry, retrieval, and data searches.
• Screens sentenced inmates for special programs, verify eligibility dates; participates in
screening, interviewing, and release processing of parole prospects; and coordinates and
communicates inmate information with staff, departments, officials, agencies, organizations, and
the public.
• Prepares responses to correspondence, inquiries, and inmate requests following established
procedures regarding confidential information; and responds to inquiries from inmates and the
public in person, telephonically, and in writing.
• Performs criminal information searches and retrieval using Texas Department of Public Safety
criminal history system access.
• Performs a variety of marginal duties not listed, to be determined and assigned as needed.
• Proficiencies with phone systems, order processing systems, Salesforce, and other common contact center
systems
• Conduct regular sessions to observe individual performance and provide balanced and actionable feedback
through one-to-one coaching and follow-up sessions to ensure the team is performing to expectation
• Analyze performance management data to identify areas of opportunity; consistently and effectively apply the
Performance Management Process to help employees maximize performance
• Lead and maintain employee engagement by using all available reward and recognition tools and regular touch
bases and communication to help the team understand the priorities and their role in the process
• Perform all administrative, compliance, and operational duties as required Establish authority and communicate
effectively, orally and in writing with all levels
• Practice teamwork and manage conflict
• Conduct investigations and submit detailed written reports
• Identify and report problem areas timely and accurately
• Organize and supervise resources and projects
• Meet contracting agency clearance requirements
• Ability to work independently and within and between work groups
• Able to multi-task and comply with priorities, even if they change, corresponding with operational needs
• Ability to process repetitive tasks without degradation of quality
• Proficient in use of Microsoft Office products
• Proficient at Keyboard typing in10-Key
• Maintain electronic and hard copy filing systems, general clerical duties - Led operational initiatives to enhance team performance and efficiency across multiple projects.
- Developed and implemented strategic plans to improve service delivery and client satisfaction.
- Mentored staff, fostering professional growth and ensuring adherence to organizational standards.
- Streamlined workflows by integrating new technologies, resulting in increased productivity.
- Analyzed performance metrics to identify improvement opportunities and drive project outcomes.
- Facilitated cross-departmental collaboration to align project goals with organizational objectives.
- Conducted regular training sessions, enhancing team capabilities and promoting knowledge sharing.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
Associate of Science - Biology
Essex County College
Newark, NJ05-2014
Bachelor of Arts - Justice System
Montclair State University
Montclair, NJ05-2019
Skills
- Assertiveness
- Cross-cultural sensitivity
- Interviewing techniques
- Team collaboration
- Telephone and email etiquette
- Scheduling appointments
- Filing systems
- Appointment scheduling
- Document preparation
- Issue resolution
- Professionalism
- First aid certification
- Risk assessment
- Goal setting
- Conflict resolution
- Analytical thinking
- Interpersonal skills
- Supervisory skills
- Self motivation
- Surveillance
- Task prioritization
- Documentation skills
- Incident investigation
- Team coordination
- Relationship building
- Detail-oriented
- CCTV monitoring
- Substance Abuse Knowledge
- Observation
- Decision-making
- Conflict resolution skills
- Adaptability and flexibility
- Effective communication
- Active listening
Languages
French
Native or Bilingual
Spanish
Elementary
Timeline
Probation & Intake Officer
Montgomery County Juvenile Probation Services
04.2024 - Current
Paralegal
The Legal Aid Society
09.2019 - 11.2024
Senior Business Development Representative
Macy's
04.2019 - 09.2023
Lead Transportation Security Officer
Transportation Security Administration, TSA
10.2018 - 03.2021
Manager
The Kintock Group
09.2014 - 09.2018
Bachelor of Arts - Justice System
Montclair State University
Associate of Science - Biology
Essex County College