Experienced Service Technician specializing in installation, repair, and troubleshooting. Proven track record in diagnosing mechanical issues and enhancing customer satisfaction through effective problem-solving.
Work History
Service Technician
6 Years 6 Months
Gordon Flesch Company | 12.2019 - Current
Conducted routine maintenance on copiers and printers, enhancing equipment lifespan and reliability.
Collaborated with team members to troubleshoot complex technical problems.
Diagnosed and repaired mechanical issues in various office equipment, ensuring minimal downtime for clients.
Created a cheat sheet guide for Ricoh equipment to assist with repairs and common questions from other techs.
Inbound Team Member
15 Years 8 Months
Target | 10.2010 - Current
Assisted customers with product inquiries and purchases, ensuring a positive shopping experience.
Trained new team members on operational procedures and customer service standards.
Stocked shelves efficiently, maintaining organized displays for optimal product visibility.
Operated point-of-sale systems, processing transactions accurately and swiftly.
Collaborated with team members to achieve daily sales goals and enhance store performance.
Service Technician
18 Years 6 Months
Ricoh USA | 06.2001 - 12.2019
Diagnosed and repaired mechanical issues in various office equipment, ensuring minimal downtime for clients.
Collaborated with team members to troubleshoot complex technical problems, improving service response times.
Responded to customer inquiries quickly and professionally to increase satisfaction.