Joseph Black
Target
Utica,OH
25
years of professional experience
Experienced Service Technician specializing in installation, repair, and troubleshooting. Proven track record in diagnosing mechanical issues and enhancing customer satisfaction through effective problem-solving.
Work History
Service Technician
6 Years 6 Months- Conducted routine maintenance on copiers and printers, enhancing equipment lifespan and reliability.
- Collaborated with team members to troubleshoot complex technical problems.
- Diagnosed and repaired mechanical issues in various office equipment, ensuring minimal downtime for clients.
- Created a cheat sheet guide for Ricoh equipment to assist with repairs and common questions from other techs.
Inbound Team Member
15 Years 8 Months- Assisted customers with product inquiries and purchases, ensuring a positive shopping experience.
- Trained new team members on operational procedures and customer service standards.
- Stocked shelves efficiently, maintaining organized displays for optimal product visibility.
- Operated point-of-sale systems, processing transactions accurately and swiftly.
- Collaborated with team members to achieve daily sales goals and enhance store performance.
Service Technician
18 Years 6 Months- Diagnosed and repaired mechanical issues in various office equipment, ensuring minimal downtime for clients.
- Collaborated with team members to troubleshoot complex technical problems, improving service response times.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Education
High School Diploma
Skills
Installation and repair
Timeline
Service Technician
Gordon Flesch Company
12.2019 - CurrentRead More
Inbound Team Member
Target
10.2010 - CurrentRead More
Service Technician
Ricoh USA
06.2001 - 12.2019Read More
Independence Hich School
High School Diploma
Read More