Joseph Blum
Summary
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Overview
6
6
years of professional experience
Work History
Trainer
Whataburger
08.2023 - Current
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Team Member
Exxon Mobil
03.2023 - 08.2023
- Maintained strong communication skills when interacting with both customers and team members, contributing to a positive work atmosphere.
- Addressed customer inquiries promptly, providing accurate information regarding products, services, or general inquiries about the gas station facilities.
Team Member
Piada Italian Street Food
10.2022 - 04.2023
- Ensured efficient line restocking, maintaining seamless service flow and reducing wait times.
- Meticulously executed morning food prep, adhering to strict hygiene standards and optimizing ingredient usage to minimize waste.
- Fostered a team-oriented environment, coordinating with colleagues to streamline kitchen operations and deliver prompt customer service.
- Demonstrated versatility by adeptly handling multiple responsibilities, from dish washing to carry-out service, ensuring smooth restaurant operations.
Assistant Manager
Fazolis
01.2021 - 10.2022
- Managed table turnover and drive-thru efficiency, enhancing service speed and customer satisfaction.
- Fostered teamwork in multi-faceted role, balancing drive-thru, inventory, and cleaning duties. Mentored new staff, promoting a culture of excellence and continuous improvement.
- Cultivated a high-performing team environment, balancing multiple responsibilities across drive-thru, inventory management, and facility maintenance.
Delivery Driver
Dominoes Pizza
09.2020 - 01.2021
- Processed customer orders efficiently, enhancing service speed and accuracy.
- Assembled and prepared delivery packaging, ensuring timely dispatch.
- Handled cash transactions and maintained register accuracy.
- Provided customer support and resolved inquiries, improving satisfaction.
- Assisted with kitchen duties, maintaining a clean and organized workspace.
House Cleaner
Cinderellas Cleaning Company
06.2020 - 08.2020
- Cleaned residential spaces, enhancing living conditions and ensuring client satisfaction.
- Managed waste disposal efficiently, contributing to a cleaner environment.
- Sanitized bathrooms and floors, maintaining high hygiene standards.
- Prepared bedrooms, creating welcoming and orderly spaces.
Cashier
Sweet Frozen Bar
01.2020 - 05.2020
- Operated cash register, ensuring accurate transactions and customer satisfaction
- Managed cash transactions and inventory, ensuring accurate stock levels. Maintained cleanliness of yoghurt machines and front-of-house areas, enhancing customer experience.
Pizza Delivery Driver
Pizza Hut
08.2019 - 11.2019
- Assisted customers, enhancing satisfaction through prompt service and attention to detail.
- Prepared food and packaged orders, ensuring accuracy and quality in a fast-paced environment.
- Managed dishwashing and box folding tasks, maintaining cleanliness and organization.
- Collaborated with team to efficiently fulfill customer requests, boosting overall efficiency.
Sprinkler Apprentice
Caps Sprinkler Company
05.2019 - 07.2019
- Assisted in trench excavation for sprinkler systems, ensuring precise cap placement and functionality.
- Worked closely with team members to excavate trenches and lay pipes efficiently. Shared insights on best practices for sprinkler system installation, fostering a cooperative work environment.
- Worked with clients to fit their needs while building relationship to increase recommendations
Education
High School Diploma -
James Madison University
Online06.2020
Skills
- Problem-solving
- Customer service
- Teamwork and collaboration
- Cash-handling
- Multitasking
- Computer skills
Timeline
Trainer
Whataburger
08.2023 - Current
Team Member
Exxon Mobil
03.2023 - 08.2023
Team Member
Piada Italian Street Food
10.2022 - 04.2023
Assistant Manager
Fazolis
01.2021 - 10.2022
Delivery Driver
Dominoes Pizza
09.2020 - 01.2021
House Cleaner
Cinderellas Cleaning Company
06.2020 - 08.2020
Cashier
Sweet Frozen Bar
01.2020 - 05.2020
Pizza Delivery Driver
Pizza Hut
08.2019 - 11.2019
Sprinkler Apprentice
Caps Sprinkler Company
05.2019 - 07.2019
High School Diploma -
James Madison University
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