Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
South Jersey MVP
StoreManager

Joseph Bott

Store Manager
Manahawkin,NJ

Summary

Personable and dedicated with strong ability to lead and motivate teams in retail environment. Understands key retail operations, inventory management, and customer service principles, combined with skills in team supervision and sales strategies. Committed to driving store performance and ensuring customer satisfaction through effective management.

Overview

3
3
years of professional experience

Work History

Store Manager

Alliance Mobile
12.2024 - Current
  • Carried over best practices from other locations, and brought tenured staff to continue to provide an excellent customer experience, in times of management transfer.
  • Maintained a positive work environment for others to grow with the company, and to be the best version of themselves.
  • Continues to boost team on a daily basis, and supports team knowledge, growth, and development.
  • Facilitates advanced connectivity concepts, with the intent to grow AT&T's wireless infrastructure with new monthly subscribers to the Network.

Store Manager

Alliance Mobile
09.2024 - 12.2024
  • Moved back to 1882 Hooper ave, to continue developing sales representatives, and built out the store in this location like I did with others in the past.
  • Customers from previous locations, continued to find their way back to my team and I, it seemed no matter where I went.
  • Enabled the Hooper store to see the most CRU conversion than any other previous management team.
  • Fostered a great culture in Toms River that continues to thrive to this day.

Store Manager

Alliance Mobile
05.2024 - 09.2024


  • Moved back to my starting location, this time as the Manager and grew the brand further.
  • Established a foothold with AIA, and lead out with installations after submitting sales to build customer rapport in elderly communities.
  • Ensured team was in line with AT&T's policies and procedures.
  • Continued to grow sales, and hit bonus with the team and the store.


Store Team Leader

The Wireless Experience
09.2023 - 05.2024
  • Continued to grow sales experience, and extend knowledge transfer to other representatives.
  • Grew Forked River location into a respectable location, and turned CSAT around to a near perfect record, with google reviews to back it.
  • Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
  • Consistently boused with reps, and the store.

Sales Representative

The Wireless Experience
11.2022 - 09.2023


  • Grew sales knowledge in wireless sales with a competitive team.
  • Familiarized myself with OPUS, MST, CCKM, and CCLM.
  • Understood GURCET process, and became customer obsessed.
  • Fostered reputation in the community that carried over into other locations as I grew with the company.

Education

Associate of Science - Computer Science And Programming

Ocean County College
08.2021

Associate of Arts - Computer Science And Programming

Ocean County Vocational-Technical School
Toms River, NJ
2018

High School Diploma -

Toms River High School North
Toms River, NJ
2018

Skills

  • Customer Service
  • Critical Thinking
  • Computer Proficiency
  • Relationship Building
  • Time Management

Accomplishments

Won South Jersey MVP for wireless and internet sales back to back years at Manager events in Mt laurel & Edison, NJ

Languages

English
Full Professional

Timeline

Store Manager

Alliance Mobile
12.2024 - Current

Store Manager

Alliance Mobile
09.2024 - 12.2024

Store Manager

Alliance Mobile
05.2024 - 09.2024

Store Team Leader

The Wireless Experience
09.2023 - 05.2024

Sales Representative

The Wireless Experience
11.2022 - 09.2023

Associate of Arts - Computer Science And Programming

Ocean County Vocational-Technical School

High School Diploma -

Toms River High School North

Associate of Science - Computer Science And Programming

Ocean County College

South Jersey MVP

Received awards back to back years for sales execution and customer experience with wireless and internet sales.

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Joseph BottStore Manager