Joseph Boulds
Lake Worth,TX
Summary
A hardworking employee with customer service multitasking and time management abilities devoted to giving every customer a positive, memorable Experience. Previously as an Assistant Food Service Manager. working with staff management to maximize efficiency and customer satisfaction. Known for fostering positive work environments while ensuring food safety regulations and standards adherence. Proven leadership skills foster a team-oriented culture that continually drives improvement in service delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Bath and Body Works, Limited Brands
Fort Worth, TX
10.2023 - Current
- Processed returns, exchanges, and refunds in accordance with company policies.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Demonstrated product features and benefits for customers' needs.
- Answered store and merchandise questions and led customers to wanted items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Maintained cleanliness of the store by sweeping floors, dusting shelves, cleaning windows.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
AM3 Night Manager
Braums Ice Cream And Dairy
Fort Worth, TX
03.2024 - 03.2025
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Established friendly relationships with regular guests.
- Provided training for new night shift personnel on proper use of equipment and safety protocols.
- Completed thorough closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted teamwork and quality service through communication and coordination.
Crew Member
Braums Ice Cream And Dairy
Fort Worth, TX
12.2022 - 07.2023
- Served food quickly for positive guest experiences.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Upheld high standards of productivity and quality in operations.
- Stocked shelves and cases with new or transferred items.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Assisted patrons in making menu selections.
- Directed patrons to restrooms and other amenities within facility.
Crew Member
Braum's Ice Cream & Burger Restaurant
Fort Worth, TX
08.2021 - 11.2021
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as burgers and chicken
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks and milkshakes according to company standards.
- Assisted management team with inventory counts of food products and beverage supplies.
- Processed takeout orders quickly to ensure timely delivery of meals..
Nature Staff
Scouts BSA
Fort Worth, TX
05.2020 - 07.2020
- Checked exhibits frequently for cleaning and maintenance needs to keep areas organized and tidy.
- Greeted guests upon arrival and provided them with necessary safety instructions.
- Coordinated with other staff members when needed in order to provide visitors with an exceptional experience.
- Provided guidance for Scouts in developing leadership skills and personal growth.
- Developed lesson plans for weekly meetings that focused on character development.
Nature Staff
Scouts BSA
Fort Worth, TX
05.2019 - 07.2019
- Provided interpretive programs to visitors, including hikes and nature walks.
- Identified plants, animals, and other features of interest in the region.
- Trained staff members in proper use of equipment used for outdoor recreation.
- Reviewed feedback from participants in order to improve future programming.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Facilitated tours to groups of up to 12.
Nature Staff
Scouts BSA
Fort Worth, TX
05.2018 - 07.2018
- Provided guidance and support to campers in a safe, encouraging environment.
- Assisted with the planning and execution of daily activities for campers.
- Ensured that all rules were followed at the camp grounds.
- Organized games and sports activities to keep campers entertained.
Education
Associate of Arts - Computer Science
Tarrant County College District
Fort Worth, TX12-2025
Associate of Science - Computer Science
Tarrant County College District
Fort Worth, TX12-2025
Skills
- Drive-Thru Operations
- Order Management
- Customer Service
- Performance Improvement
- Crew Leadership
- Time Management
- Team Contributions
- Store Opening and Closing
- Issue Identification and Resolution
- Activity Planning
- Problem-Solving Abilities
- Safety Guidelines
- Activity Implementation
- Group and Individual Instruction
- Employee training
- Problem solving
- Goal oriented
- Stocking and receiving
- Store opening and closing
- Retail store operations
- Coaching and mentoring
- Employee engagement
Accomplishments
- Obtained my Eagle Scout rank by 16 years of age.
- Served in various leadership positions during my 13 years of Scouts.
- Member of the Order of the Arrow, Scouts BSA honor society.
- Currently a Scouts BSA adult leader.
Education and Training
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Certification
- Food Handlers License
Timeline
AM3 Night Manager
Braums Ice Cream And Dairy
03.2024 - 03.2025
Sales Associate
Bath and Body Works, Limited Brands
10.2023 - Current
Crew Member
Braums Ice Cream And Dairy
12.2022 - 07.2023
Crew Member
Braum's Ice Cream & Burger Restaurant
08.2021 - 11.2021
Nature Staff
Scouts BSA
05.2020 - 07.2020
Nature Staff
Scouts BSA
05.2019 - 07.2019
Nature Staff
Scouts BSA
05.2018 - 07.2018
Associate of Arts - Computer Science
Tarrant County College District
Associate of Science - Computer Science
Tarrant County College District
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