Joseph Brawley Jr.
Dallas,Texas
Summary
Customer-focused Service Technician with 14 years of experience delivering exceptional service. Proficient in installing and resolving network issues, consistently providing high levels of support to customers. Highly skilled AT&T customer service technician with extensive experience in diagnosing and resolving complex technical issues related to internet, phone, and television services. Commitment to clear communication, efficient troubleshooting, and proactive problem-solving ensures customers consistently receive outstanding experiences.
Overview
17
17
years of professional experience
Work History
Supplies Attendant
AT&T
11.2022 - Current
- Maintain and organize supplies, including tracking inventory levels
- Restock supplies as needed to ensure availability
- Report any inventory discrepancies or deficiencies promptly
- Collaborate with supervisors or managers to address any supply-related issues
- Communicate effectively with team members to ensure smooth operations
- Pay close attention to the quality and organization of supplies
- Provide excellent customer service to guests or colleagues
- Assist with special requests related to supplies
Premises / Assistant Customer Service Technician
AT&T
05.2010 - 11.2022
- Providing excellent customer service to customers, which includes answering inquiries, resolving complaints, and offering technical support
- Being knowledgeable about AT&T’s products and services to provide accurate information to customers
- Troubleshooting technical issues and responding to customer technical service requests
- Serving as the primary liaison with the customer on behalf of the company, requiring a friendly and professional attitude
- Keeping up-to-date knowledge of AT&T’s goods and services, and answering questions regarding services, equipment, promotions, billing, and more
- Ensuring great and timely customer service to increase client retention and loyalty
- Fieldwork working with color-coded wires, using testing equipment, and handling tasks in various outdoor settings
Electrical Wiring Technician
Altech Services Inc.
07.2009 - 03.2010
- I worked as a contractor for DART through Kinkysharyo International
- I was responsible for installing, repairing, and troubleshooting all of the cab electrical wiring modifications, articulation lockers, as well as the roof line wiring and trucks using schematics and blueprints
Premises Technician
AT&T
11.2008 - 06.2009
- I worked independently at customers’ homes and businesses
- Responsibilities include seamless installation and activation of state-of-the-art technology, including high-speed broadband, Wi-Fi, and voice service
- While ensuring a positive customer experience
- Install new fiber optic lines, climb ladders, activated customers' accounts and Wi-Fi networks
- Troubleshoot issues
Electrical Wiring Technician
Altech Services Inc.
04.2008 - 11.2008
- I worked as a contractor for DART through Kinkysharyo International
- I was responsible for installing, repairing, and troubleshooting all of the cab electrical wiring modifications, articulation lockers, as well as the roof line wiring and trucks using schematics and blueprints
Education
ALT Certified Wireless Technician -
AT&T PLE
03-2020
TKT Exemption - Electrical Eng
Eastfield Community College
01.2016
Cedar Valley Community College - Computer Science
Cedar Valley Community College
01.1993
Skills
- Fiber Optics, Cat5, Coax, Wireless/Lan Networking, VOIP, Multi meters, hand tools
- Windows/ MAC operating systems, Excel, Word, Power Point
- Customer service, Conflict/issue resolution, problem solving, time management
- Install and repair in all phases of telecommunication
- FAA UAV Commercial Remote Pilot Certificate
- Knowledge of FAA regulations and FAA part 107
- Wireless technology, DAS System, Basic RF, WLAN Lans, Cell Sites, Multiplexers & Duplexer
References
Available upon request
Timeline
Supplies Attendant
AT&T
11.2022 - Current
Premises / Assistant Customer Service Technician
AT&T
05.2010 - 11.2022
Electrical Wiring Technician
Altech Services Inc.
07.2009 - 03.2010
Premises Technician
AT&T
11.2008 - 06.2009
Electrical Wiring Technician
Altech Services Inc.
04.2008 - 11.2008
Cedar Valley Community College - Computer Science
Cedar Valley Community College
ALT Certified Wireless Technician -
AT&T PLE
TKT Exemption - Electrical Eng
Eastfield Community College