Guy Zeigler
Hutto,TX
Summary
Detail-oriented Network Operations Specialist with expertise in network troubleshooting, hardware installation, and software configuration. Analyze performance to enhance efficiency and minimize downtime. Leverage strong analytical skills to resolve complex issues while ensuring security and facilitating system updates. Mentor junior staff to uphold operational standards.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Tier 2 Network Operations Specialist
AT&T
Austin, Texas
11.2019 - Current
- Monitored network performance to ensure reliable service delivery.
- Fixed hardware and software problems through effective troubleshooting.
- Installed and configured network equipment such as switches, routers, firewalls, and wireless access points.
- Worked with cross-functional teams to roll out network upgrades and solutions.
- Analyzed network traffic patterns to identify potential areas for improvement.
- Compiled detailed reports on system performance metrics, highlighting availability, utilization, and latency.
- Trained junior staff on operating procedures and network management best practices.
- Contributed to the development of strategies aimed at enhancing overall performance of the organization's networks.
Premises Technician
AT&T
Austin, Texas
02.2015 - 11.2019
- Installed and maintained network equipment for residential and business services.
- Conducted troubleshooting for internet, satellite and phone service issues.
- Performed quality checks on installations, ensuring compliance with company standards and improving service reliability.
- Educated customers on product features and services, and enhanced their understanding and satisfaction.
- Managed inventory of tools and equipment, streamlining daily operations and reducing downtime.
- Adhered to safety protocols during installation and repair tasks.
Mechanic and Electronics Technician
Altaquip
Austin, Texas
03.2012 - 02.2015
- Utilized diagnostic tools to identify faults in engines and machinery systems.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, and fuel systems.
- Diagnosed mechanical issues in equipment to enable timely and efficient repairs.
- Identified and diagnosed malfunctioning electronic components, systems, and equipment.
- Identified and analyzed electrical issues using diagnostic tools to enhance troubleshooting accuracy.
- Executed replacement of defective parts using soldering techniques to restore equipment functionality.
- Calibrated electrical instruments using standard test equipment such as oscilloscopes, signal generators and multimeters.
- Interpreted engineering diagrams to successfully troubleshoot faults.
Computer Assembler
Dell
Austin, Texas
01.2005 - 07.2011
- Assembled computer systems and components based on customer specifications.
- Assembled computer components following precise specifications and quality standards.
- Utilized hand tools and machinery to complete assembly tasks accurately.
- Inspected finished products for defects and ensured proper functionality.
- Diagnosed malfunctions in computer systems and replaced defective parts, restoring functionality.
- Installed operating system software and configured hardware settings.
- Managed inventory of parts and materials, ensuring timely availability for assembly tasks.
- Trained new employees on assembly procedures and safety protocols, enhancing team readiness.
Education
High School Diploma -
McNeil High School
Austin, TX05-2004
Electronics Technician Certification (INCOMPLETE)
Austin Community College
Austin, TXSkills
- Network performance analysis
- Network troubleshooting
- Network monitoring
- Router configuration
- LAN and WAN administration
- Firewall management
- VPN configuration
- DNS management
- DHCP administration
- Wireless networking
- Hardware installation
- Software configuration
- Data analysis
- Ticketing systems
- Vendor coordination
- Effective communication
- Vendor coordination
- Aruba Networks (Hardware, Software and Cloud)
- Cisco Networks (Hardware, Software and Cloud)
- Cat5/Cat6/Coax/Fiber optics terminations
Certification
- CCNA (In Progress)
- CompTIA A+ (In Progress)
- CompTIA Network+ (In Progress)
Timeline
Tier 2 Network Operations Specialist
AT&T
11.2019 - Current
Premises Technician
AT&T
02.2015 - 11.2019
Mechanic and Electronics Technician
Altaquip
03.2012 - 02.2015
Computer Assembler
Dell
01.2005 - 07.2011
High School Diploma -
McNeil High School
Electronics Technician Certification (INCOMPLETE)
Austin Community College