Omar Omar
Tier 2 Network Operations Center Specialist
Worthington,OH
Summary
Detail-oriented team player with 3 years of invaluable experience supporting the high availability of large-scale, mission critical Network Operations Center and Data Center operations. Trusted Specialist that is able to handle a vast array of Physical Layer hands-on troubleshooting tasks, as well as maintain a results-driven approach to successful Layer 2-4 remote service delivery.
Overview
4
4
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Tier 2 Network Operations Center Specialist
The Ohio State University
Columbus, OH
08.2024 - Current
- Monitored critical IT and network services for universities, K–12 schools, healthcare, 911 emergency communications, and government organizations across Ohio.
- Applied necessary configuration changes to thousands of in production Juniper devices including routers, switches, appliances, along with Core and Edge Routers using standardized engineering MOP procedures.
- Configured Juniper EX series switches and integrated them into production during Turn-Up assignments.
- Troubleshot WAN, LAN, and VLAN connectivity for various Juniper EX/ MX Models utilizing Junos OS CLI and identified service affecting events in real time while implementing prompt solutions with limited supervision.
- Adhered to exceptional uptime standards within OARnet's IP/MPLS and DWDM backbone in a 24/7 x 365 ISP NOC environment.
- Engaged consistently with national ISP carriers to diagnose mass outages and isolated events alike.
- Utilized Service-Now ITSM platform to track incident management and communicate effectively with clients on a daily basis.
Tier 2 Network Operations Center Specialist
OtterBase
01.2024 - 08.2024
- Promptly identified Service Affecting issues and minimized impact to the production network through means of manipulating live traffic flow.
- Played a vital role in facilitating robust networking solutions for State and Local Governments, Public and Private Universities, as well as K-12 schools all across Ohio.
- Refined CLI troubleshooting skillset daily utilizing Junos OS to apply critical configuration changes to hundreds of Client Premise Devices.
- Ensured precise service delivery while performing new circuit turn-ups, live-traffic rolls, and router swaps.
Network Operations Center Analyst/Data Center Technician
Insight Global
Columbus, Ohio
06.2023 - 01.2024
- Performed technical analysis of system issues and outages as occurred across enterprise business networks nationwide within a 24 x 7 ISP environment.
- Conducted intricate troubleshooting of VOIP software as well as wireless hardware primarily utilizing Cisco CLI.
- Leveraged GUIs such as SolarWinds and SAM to proactively monitor network performance.
- Ensured corporate standards for performance, security, and compliance with industry regulations were met day to day.
- Interacted with Service-Now ITSM platform on a daily basis to document pertinent information related to incident tracking.
- Analyzed data, statistics, and trends to identify potential problems and formulate solutions.
Data Center Technician
Xoriant Corporation
Delaware, Ohio
11.2021 - 04.2023
- Executed a plethora of installations, troubleshooting, and decommissioning projects involving network infrastructure specific to Data Center WAN, LAN, and SAN connectivity.
- Provided consistently stellar Data Center Service Delivery for a fortune 100 financial institution, within a massively scalable mission critical setting.
- Performed rapid Hardware Maintenance on Servers, Firewalls, and Network Equipment in order to minimize downtime subjected to highly visible customer facing applications.
- Exuded excellent composure while taking lead on high priority Incidents and Change Requests.
- Exemplified strong analytical problem-solving skills consistently in order to resolve network outages, start up roadblocks, and common redundancy failures within a global network.
- Single handedly completed hundreds of rack-and-stack assignments, successfully installing enterprise hardware along with all end-to-end cabling in the process while handling Cisco, Juniper, and Arista Switches, as well as HPE Servers.
Education
General Credits Earned, No Degree. -
The Ohio State University
Newark06.2019
High School Diploma -
Mifflin High School
Columbus06.2018
Skills
Network Operations Center
Data Center Hardware and Network Operations
Junos OS (EBGP, IBGP, OSPF)
Service Provider Routing and Switching
DWDM
TCP/IP and OSI
Certification
JNCIS-SP (Juniper Networks Certified Specialist)
Timeline
Tier 2 Network Operations Center Specialist
The Ohio State University
08.2024 - Current
JNCIS-SP (Juniper Networks Certified Specialist)
08-2024
JNCIA-Junos (Juniper Networks Certified Associate)
04-2024
Tier 2 Network Operations Center Specialist
OtterBase
01.2024 - 08.2024
Network Operations Center Analyst/Data Center Technician
Insight Global
06.2023 - 01.2024
Data Center Technician
Xoriant Corporation
11.2021 - 04.2023
Google IT Support
05-2021
Northstar Digital Literacy
05-2021
High School Diploma -
Mifflin High School
General Credits Earned, No Degree. -
The Ohio State University