Bachelor's of Computer Engineering -
The City College of New York
New York, NY12.2026
Jose Andrew
New York,NY
Education
Certificate of Completion - Full Stack Engineering
Codesmith
New York, NY03.2025
Skills
OS/Applications: Windows 10/11, Mac OS, Parallels, NI Multisim, Electric, IRSIM, Arduino
Tools & Frameworks: Git (Version control), VS Code (IDE), React (Web Development)
Programming Languages: Beginner: Python, Java, C Intermediate: JavaScript
Certification
Intro to Web Development, CodePath, 2024
Work History
Apple Specialist
Apple Inc.
08.2023 - Current
- Enhanced customer experience by delivering personalized shopping assistance, contributing to a Net Promoter Score (NPS) of 95 and a Team Member Score (TMS) of 98.
- Increased store revenue by driving over $400k in personal sales during the last quarter through effective product demonstrations and customer engagement while also elevating domestic customer Apple Care acquisitions by 36%.
- Demonstrated adaptability by seamlessly transitioning into roles such as Operations Specialist, optimizing workflow efficiency.
Assistant Manager
Hollister (34th St)
07.2021 - 08.2023
- Assisted in the recruitment, scheduling, and development of 40+ employees, while conducting performance evaluations for existing staff.
- Led four merchandising revamps, resulting in increased business sales and improved product knowledge among employees.
- Boosted employee attendance from 45% to 80% by optimizing scheduling and refining hiring processes in collaboration with the General Manager.
- Set weekly performance goals for the store and individual team members, and communicated results to five other stores during district meetings, offering insights to enhance store KPIs.
Keyholder
Hollister (5th Ave)
07.2021 - 07.2022
- Devised individual goals for store and individual team members on a weekly basis and communicated performance to 5 other stores on district meetings.
- Ensured store security by adhering to loss prevention policies and performing regular audits, resulting in 0.5% shrink.
- Worked closely under store manager to plan and re-merchandise to boost our sales by 20% during new merchandise introductions.
- Demonstrated leadership skills in absence of manager by supervising team of 25 and delegating tasks effectively; allowing for smooth transitions between shifts.
Projects
CodePath (Advocacy Website), Spring 2024
- Built a website that focuses on social impact for good on Replit.
- Used HTML to build structure of website while using CSS properties and flexbox model to add personal style to the website.
- Used Javascript DOM, functions, and event listeners to add a form and make webpage interactive.
CIPASS Apprenticeship (Smart Mailbox), Spring 2024
- Collaborated with a group of 6 to build a smart mailbox that only allows the user and mailman to access for security.
- Programmed the ultrasonic sensors using the Arduino IDE to detect if item was present in box, and to notify the user using the Arduino Cloud.
- Made a 3d printed latch and then programmed RFID tag so that only user and mailman could unlock or lock the box by swiping their card.
Soft Skills
Adaptable, Conflict-Resolution, Teamwork & Collaboration, Training & Development, Time Management
Overview
3
3
years of professional experience
1
1
Certificate