Joseph Britt
Covington,GA
Summary
Adaptable communications technician known for crisis management and multitasking abilities. Experienced in utilizing dispatch software to optimize resource allocation and train new operators for improved team performance. Experienced with Python programming, creating efficient code for various applications. Experienced with data accuracy and efficient information processing. Uses office software and organizational skills to maintain high standards of data management. Track record of reliability and adaptability in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Communications Technician II
City of Covington
Covington, GA
07.2024 - Current
- Coordinated with first responders to relay critical information and enhance response times.
- Documented call details accurately in CAD systems for future reference.
- Maintained calm demeanor under pressure while providing guidance to callers during emergencies.
- Utilized dispatch software to track units in the field and ensure optimal resource allocation.
- Assisted in training new operators on protocols and communication procedures for effective operations.
Computer Technician
Direct Gold Outlet
Covington, GA
07.2021 - 06.2023
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Boosted online sales by developing and implementing effective digital marketing strategies.
- Increased repeat customers through personalized follow-up communications and targeted promotions.
- Conducted market research to identify trends and inform promotional strategies for increased engagement.
Education
Bachelor of Science - Computer Science
Southern New Hampshire University
Hooksett, NH2027
Associate of Science - Computer Science
Southern New Hampshire University
Hooksett, NH2025
High School Diploma -
Newton College & Career Academy
Covington, GA2022
Skills
- Crisis management
- Emergency protocols
- Geographic mapping data collection
- Python programming
- Project management
- System administration
- Data compilation
- CAD expertise
- Database administration
- Multitasking Abilities
- Relational databases
- Query optimization
Awards
- City of Covington 911 Rookie of the Year
- Central EMS Life Savers Award
- Presidential Award for Academic Excellence
Timeline
Communications Technician II
City of Covington
07.2024 - Current
Computer Technician
Direct Gold Outlet
07.2021 - 06.2023
Bachelor of Science - Computer Science
Southern New Hampshire University
Associate of Science - Computer Science
Southern New Hampshire University
High School Diploma -
Newton College & Career Academy