Results-driven Communications Technician II with proven skills in troubleshooting, equipment installation, and structured cabling. Focused on enhancing workflows and training junior staff to improve operational efficiency.
Overview
19
19
years of professional experience
Work History
Communications Technician II
IES Communications
Altoona, IA
05.2021 - Current
Installed and configured communication systems, ensuring optimal performance and reliability.
Conducted regular maintenance and troubleshooting of equipment to minimize downtime.
Collaborated with team members to enhance communication protocols and workflows.
Trained junior technicians on installation procedures and equipment handling best practices.
Salad Bar Manager
Hy- Vee
Ankeny, IA
08.2015 - 05.2021
Supervised daily operations of salad bar, ensuring freshness and quality of ingredients.
Trained and mentored staff on food safety standards and customer service techniques.
Developed seasonal menu offerings based on customer preferences and ingredient availability.
Implemented inventory management systems to reduce waste and optimize supply levels.
Shift Supervisor
Panera Bread
Des Moines, IA
03.2013 - 08.2015
Supervised daily operations, ensuring high standards of food quality and customer service.
Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Monitored inventory levels, placing orders to maintain stock availability.
Implemented process improvements, enhancing workflow efficiency and team productivity.
Resolved customer concerns promptly, fostering a positive dining experience.
Developed schedules to optimize labor costs while meeting peak demand periods.
Trained new employees and delegated daily tasks and responsibilities.
Sandwich Artist
Subway
Des Moines, IA
03.2007 - 03.2013
Prepared high-quality sandwiches according to customer specifications and Subway standards.
Maintained cleanliness and organization of workstations to ensure food safety compliance.
Assisted in training new staff on sandwich preparation techniques and operational procedures.
Managed inventory levels, ensuring freshness of ingredients and minimizing waste.
Greeted guests, promoted specials, and took orders.
Kept workplace clean and organized in line with restaurant policies.
Operated the cash register with accuracy, ensuring proper handling of transactions.