- Electronics and Circuit Building
- Cooking
- Music
- Drawing and Painting
- Performing Arts
Joseph Brooks
Dallas,TX
Summary
Ambitious IT professional with strong customer service and data organization skills. Looking to obtain a role in a company that can utilize a committed, flexible, and fast learning employee, who is looking to make an impact in his community. Currently pursuing certifications such as CompTIA’s, Microsoft, and Linux. Graduated0 from an Information Technology Security Administration program through MyComputerCareer, where I was able to complete lab work to enhance my technical education.
Overview
13
13
years of professional experience
Work History
Data Analyst
Prologistix Staffing / Crane Worldwide Logistics
06.2024 - Current
- Generated comprehensive and accurate reports summarizing software update status, SKU numbers, and MAC Addresses for approximately over 300 hardware units per day.
- Assisted in Warehouse / Pallet mapping via Microsoft Excel
- Oversaw the updating of software for equipment from the company Viasat
Area Manager
CSC Serviceworks
01.2022 - 02.2023
- Used Salesforce to maintain a comprehensive database of client contacts, contracts, contracts and sales.
- Responded to approximately 50 email and/or phone requests for service per day; created new and modified existing contracts using Conga and Salesforce
- Communicated with customers by phone to resolve complaints, including following up with the service department and modifying contracts
Automotive Key Technician
Dent Wizards international
07.2019 - 01.2022
- Used Salesforce to keep track of and update inventory
- Completed paperwork; submit invoices and work orders through Salesforce
- Diagnose and troubleshoot key and remote issues
- Ensure customer satisfaction through timely and quality service
- Programmed Prox keys (push start) and transponders using Smart Pro tablet and Advanced Diagnostics Software
Area Sales Manager
Dillard’s Inc
06.2012 - 02.2019
- Maintained comprehensive customer contact database Customer Relationship Management (CRM)
- Utilized Customer Information Control System (CICS) as an online transaction processing system (OLTP)
- Built lasting relationships with clients through outstanding customer service interactions
- Assistant Manager 2yrs
- Sales Associate 4yrs
Education
Certificate of Completion - Information Technology Security Administration
MyComputerCareer
Raleigh, NC02.2024
Skills
- Organization
- Data analysis
- Excel functions
- Data cleaning
- Data validation
- Troubleshooting and Resolution
- Customer Service
- Creativity
- Fast Learner
- Risk Management
ACCOMPLISHMENTS
- Built personal computer; configured component parts, installed software and connected to home network
- Pacesetter Award Winner- Outstanding sales and customer service2015,2016,2017
- Member of the International Thespian Society 2009-2011
Interests
Timeline
Data Analyst
Prologistix Staffing / Crane Worldwide Logistics
06.2024 - Current
Area Manager
CSC Serviceworks
01.2022 - 02.2023
Automotive Key Technician
Dent Wizards international
07.2019 - 01.2022
Area Sales Manager
Dillard’s Inc
06.2012 - 02.2019
Certificate of Completion - Information Technology Security Administration
MyComputerCareer
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