joseph brost
EO Johnson
New Richmond,WI
24
years of professional experience
Experienced Field Service Specialist with a strong background in copier and printer repair, installation, and testing. Known for problem-solving, a positive attitude, and reliable on-site service. Focused on fast repairs, preventive maintenance, and excellent customer support.
Work History
Field Service Technician
16 Years 5 Months- Diagnosed copier, printer, and multifunction equipment issues using service manuals and diagnostic tools
- Installed, configured, and tested new office equipment at customer sites
- Performed preventive maintenance on printers, scanners, and multifunction systems
- Resolved paper path, image quality, and connectivity problems in field environments
- Documented service calls, repairs, and parts usage in dispatch systems
- Coordinated with customers to schedule on-site service and minimize downtime
Field Service Specialist
7 Years 2 Months- Diagnosed and resolved multifunction printer and copier issues, restoring customer operations quickly.
- Installed, configured, and tested office equipment, ensuring proper network connectivity and functionality.
- Performed preventive maintenance on devices, reducing service disruptions and repeat calls.
- Coordinated service schedules and on-site repairs, supporting efficient route coverage and response times.
- Mentored junior technicians in best practices and procedures, contributing to the development of a skilled workforce capable of delivering excellent service consistently.
- Delivered exceptional customer service through effective communication and prompt attention to client needs, fostering loyalty and repeat business.
Education
No Degree - General Studies
Skills
Problem-solving
Positive attitude
Troubleshooting and repair
Field repairs
Timeline
Field Service Technician
EO Johnson
04.2010 - 09.2026Read More
Field Service Specialist
Konica Minolta Business Solutions US
02.2003 - 04.2010Read More
UW Center-Barron County
No Degree from General Studies
Read More