Joseph Brown
Customer Service Specialist
SAUTEE NACOOCHEE,GA
Summary
Welcoming Customer Service Specialist adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Sales Advisor
Best Buy
Gainesville, GA
11.2015 - Current
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services and company information.
- Answered questions about store policies and addressed customer concerns.
- Increased sales by offering advice on purchases and promoting additional products.
- Helped customers complete purchases, locate items and join reward programs.
Courtesy Associate
Walmart
Cleveland, GA
06.2011 - 11.2015
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer calls and emails to answer questions about products and services.
- Returned unwanted items to correct store locations and restocked shelves.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
White County High School
Cleveland, GA 08.2006 - 05.2010
Associate of Applied Science - Computer Networking And Telecommunications
North Georgia Technical College
Clarkesville, GA 08.2011 - 03.2013
Skills
Upselling strategies
Sales experience
Interpersonal communication skills
Revenue Generation
Customer Relations
Problem solving strength
Account servicing
Timeline
Sales Advisor
Best Buy
11.2015 - Current
Associate of Applied Science - Computer Networking And Telecommunications
North Georgia Technical College
08.2011 - 03.2013
Courtesy Associate
Walmart
06.2011 - 11.2015
High School Diploma -
White County High School
08.2006 - 05.2010