JOSEPH BROWN
Cambridge,MN
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
28
28
years of professional experience
Work History
Lead
Cintas
Maple Grove, MN
01.2010 - Current
- Enhanced team performance by implementing efficient scheduling and task delegation systems.
- Ensured safety compliance by conducting regular inspections and addressing potential hazards promptly.
- Reduced response times to incidents by establishing clear communication channels among team members.
- Collaborated with management to develop and implement effective training programs for new hires.
- Maintained accurate records of daily activities, incident reports, and shift schedules for review by higherups.
- Facilitated open lines of communication between team members, encouraging a collaborative working environment.
- Led training sessions focused on conflict resolution techniques, resulting in improved de-escalation skills within the team.
Operations Manager
AAAA Bonding, Inc.
Anoka, MN
06.2008 - 03.2018
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
General Manager of Operations
Big Bite Pizza
Andover, MN
07.1996 - 01.2010
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
Education
Bachelor of Science - Human Resources Management/Leadership
Rasmussen College
Brooklyn Park, MN03.2017
Skills
- Workforce Management
- Performance Management
- Operations Management
- Financial Management
- Staff Development
- Policy Implementation
- Team Leadership
- Staff Training and Development
- Staff Management
Timeline
Lead
Cintas
01.2010 - Current
Operations Manager
AAAA Bonding, Inc.
06.2008 - 03.2018
General Manager of Operations
Big Bite Pizza
07.1996 - 01.2010
Bachelor of Science - Human Resources Management/Leadership
Rasmussen College