Joseph Brown
Naples,FL
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
16
16
years of professional experience
Work History
Operations, Warehouse Manager, QC, Dispatch
Streamline ISP
01.2021 - 01.2024
- Scheduling Installs for residential and commercial internet service
- Managing daily caseload of technicians
- Programed equipment
- Building networks
- Managing and maintaining inventory in the warehouse
- IT Support for customer over phone and in person
- Quality assurance on installs.
A/V, Fire and Security Tech
Simmons security
01.2020 - 01.2021
- Installed TV displays
- Surround sound speakers
- Pulled CAT 5e and CAT 6
- Pulled coax and speaker wire.
Installer / Supervisor
SJT SYSTEMS
01.2016 - 01.2020
- Set up and install theatre rooms
- Installed TV displays
- Projection Screens, surround sound speakers
- Pulled CAT 5e and CAT 6
- Pulled coax and speaker wire
- Managing and maintaining inventory in the warehouse.
Installer
Signature consultants
01.2014 - 01.2016
- Set up and maintain Head End racks and equipment
- Pulled, Terminate, and Test CAT 5 and CAT6
- Pulled, Terminate, and test Coax RG 6 AND Headend 59.
COMMERCIAL TECHNICIAN
J&L CABLE
01.2008 - 01.2014
- Delivered immediate response to business concerns through phone or personal communication
- Executed service upgrade, downgrade or disconnection as required
- Managed repairs amplifiers, cable poles and lines
- Explained to subscribers how the cable system works
- Addressed client concerns on cable-related problems
- Performed a variety of tests on cables and wirings to identify problems
- Managing and maintaining inventory in the warehouse.
Education
Skills
- Inventory Management
- Problem-Solving
- Mentoring and training
- Customer care
- Proficient in Diagnostics
- Quality Assurance
- Delegating Work
- Staff Supervision
References
Christopher Chapman, 617-529-2121, Todd Porro, 251-257-8777, Dean Brousseau, 336-529-7538, Ray Elwell, 603-479-5351, Anna Schleich, 603-679-8103, Isreal Rosario, 603-219-4284
Timeline
Operations, Warehouse Manager, QC, Dispatch
Streamline ISP
01.2021 - 01.2024
A/V, Fire and Security Tech
Simmons security
01.2020 - 01.2021
Installer / Supervisor
SJT SYSTEMS
01.2016 - 01.2020
Installer
Signature consultants
01.2014 - 01.2016
COMMERCIAL TECHNICIAN
J&L CABLE
01.2008 - 01.2014