Joseph Bruga
Santa Rosa,United States
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication, decision making, and interpersonal skills for providing superior customer service.
Overview
2
2
years of professional experience
Work History
Car Wash Shift Lead/Key Holder
Happy's Car Wash
03.2023 - 08.2023
- Completed store opening and closing procedures.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Achieved customer satisfaction by providing high-quality professional service.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
In-N-Out Associate
In-N-Out Burger
05.2021 - 11.2021
- Greeted customers and offered assistance for increased customer satisfaction.
- Managed customer relations through communication and helpful interactions.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Education
High School Diploma -
Petaluma High School
Petaluma, CA06.2022
Skills
- Teamwork and Contribution
- Decision-Making Capabilities
- Cash Handling
- Sales Techniques
- Safe Food Handling
- Flexible Schedule
- Customer Service
- Positive Attitude
Timeline
Car Wash Shift Lead/Key Holder
Happy's Car Wash
03.2023 - 08.2023
In-N-Out Associate
In-N-Out Burger
05.2021 - 11.2021
High School Diploma -
Petaluma High School
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