Joseph Bucklin
First Advantage
Indianapolis,IN
3
years of professional experience
1
Certification
2
Languages
Organized Computer Science Student with strong communication skills and a commitment to continuous learning. Developed technical and problem-solving abilities in collaborative, fast-paced environments while demonstrating proficiency in programming languages such as Java and Python. Focused on leveraging transferable skills to contribute effectively in IT, retail, banking, and diverse settings.
Work History
Vehicle Operations Specialist
10 Months- Managed major fleet accounts of 1000+ units, facilitating business-to-business transactions while overseeing equipment acquisitions, transfers, and compliance with industry regulations.
- Established strong client relationships through proactive communication and problem-solving, addressing 100+ client inquiries weekly.
- Processed background screening orders and ensured accurate case setup across internal workflow systems.
- Reviewed candidate records for completeness, resolving discrepancies before downstream adjudication.
- Coordinated with clients and internal teams to clear exceptions and maintain service-level expectations.
Kitchen Lead
4 Months- Minimized waste during end-of-day procedures at restaurant
- Shortened restaurant closing time by 30 minutes, optimizing labor allocation.
- Led kitchen line readiness, coordinating prep, station setup, and service flow for consistent order execution.
- Trained team members on food safety, sanitation, and sweetgreen recipe standards to support accurate builds.
- Monitored ingredient inventory, rotating stock and reporting shortages to maintain prep availability and freshness.
Customer Service Representative
6 Months- Resolved standard and complex customer insurance inquiries for 50+ clients daily, fostering strong relationships and ensuring customer satisfaction.
- Achieved 85% excellent customer surveys through the use of advanced customer service techniques.
- Secured 85% excellent ratings on customer surveys by applying effective customer service techniques.
Crew Member
1 Year 3 Months- Demonstrated strong attention to detail in order taking and food preparation, enhancing customer satisfaction in high-volume restaurant environment.
- Ensured compliance with ServSafe and FDA regulations through constant monitoring and maintained kitchen standards, achieving zero violations during health inspections.
- Delivered friendly guest service while taking orders and resolving basic questions promptly.
- Prepared menu items following quality standards, portion guidelines, and food safety procedures.
Computer Technician
5 Months- Provided troubleshooting and user training support for M365 applications, including Teams and SharePoint, enhancing user proficiency across all M365 products.
- Performed tier one and two troubleshooting for printers, laptops, mobile devices, and presentation devices, resolving issues for over 25 users daily and ensuring operational continuity.
- Managed Azure accounts for over 8000 users at ISU, overseeing account management, BitLocker key maintenance, MFA setups, and device deployment to support staff and students.
Education
Bachelor of Science - Computer Science
- Online
- Relevant courses: Healthcare Informatics, Industrial Computer Systems Management, Programming Structures, Data Structures & Algorithms, Computer Organization
Skills
Fleet Management
Logistics Coordination
Regulatory Compliance
Microsoft Azure
Technical Support
Troubleshooting
Customer Service
Conflict Resolution
Communication
Leadership Experience
Salesforce CRM
Security Compliance
UI and UX design
Software development
Object-oriented programming
API integration
Certification
Servsafe-Manager National Restaurant Association, Personal Lines Insurance Producer Resident license in Indiana, Google IT Support Certificate (in progress) Google
Languages
English
Native or Bilingual
Norwegian
Limited Working
Timeline
Vehicle Operations Specialist
First Advantage
12.2025 - CurrentRead More
Kitchen Lead
Sweetgreen
08.2025 - 12.2025Read More
Customer Service Representative
GEICO
02.2025 - 08.2025Read More
Crew Member
Culver's Restaurants
11.2023 - 02.2025Read More
Computer Technician
Indiana State University
11.2023 - 04.2024Read More
Indiana State University
Bachelor of Science from Computer Science
Read More