Joseph Burkhart
Columbus,Ohio
Summary
Results-driven retail manager with 9 years of experience in high-volume environments, specializing in team leadership and sales optimization. Proven track record of implementing data-driven strategies that enhance customer engagement and drive revenue growth. Skilled in training and developing staff, maintaining operational excellence, and executing effective visual merchandising. Recognized for strong leadership abilities and commitment to fostering a collaborative team culture. Willing to relocate: Anywhere
Overview
5
5
years of professional experience
1
1
Certification
Work History
Department Manager
H&M
Columbus, OH
03.2025 - Current
- As a H&M Department manager I'm responsible for all visual and business related to my Departments. I'm responsible for make data driven decisions that will maximize selling in my Departments. Also as a part of my role I'm responsible for the development of all of my team members, and any disciplinary action. Also all cash office responsibilities, keeping up to date with weekly and daily reporting, keeping all spreadsheets up to date, maintaining accurate time records, making schedules, overseeing visual updates, executing visual changes,and ensuring all store routines are being followed. As a Department manager I'm in charge of the two major Departments, that continue to be the driving factor for the success of my store.
- Oversaw daily operations of a high-volume retail store, ensuring efficient and smooth workflow
- Implemented effective sales strategies to drive revenue growth and meet/exceed sales targets
- Analyzed sales data and trends to identify opportunities for improvement and develop action plans
- Created visually appealing product displays that increased customer engagement and boosted sales
- Conducted regular store audits to ensure compliance with company policies, procedures, and visual merchandising standards
- Developed comprehensive training programs for new hires as well as ongoing professional development initiatives for existing staff members
- Collaborated with HR department on recruitment efforts including sourcing candidates, conducting interviews, and making hiring decisions
- Resolved escalated customer complaints promptly while maintaining positive relationships with customers
- Developed and executed visual merchandising strategies to enhance product visibility and drive sales
- Conducted regular performance reviews with staff members, providing constructive feedback and identifying areas for improvement
- Demonstrated strong leadership skills by motivating team members to achieve individual and collective goals
Department Manager
H&M
Tyler, TX
04.2023 - 03.2025
- As a H&M Department manager I'm responsible for all visual and business related to my Departments. I'm responsible for make data driven decisions that will maximize selling in my Departments. Also as a part of my role I'm responsible for the development of all of my team members, and any disciplinary action. Also all cash office responsibilities, keeping up to date with weekly and daily reporting, keeping all spreadsheets up to date, maintaining accurate time records, making schedules, overseeing visual updates, executing visual changes,and ensuring all store routines are being followed. As a Department manager I'm in charge of the two major Departments, that continue to be the driving factor for the success of my store.
- Oversaw daily operations of a high-volume retail store, ensuring efficient and smooth workflow
- Implemented effective sales strategies to drive revenue growth and meet/exceed sales targets
- Analyzed sales data and trends to identify opportunities for improvement and develop action plans
- Created visually appealing product displays that increased customer engagement and boosted sales
- Conducted regular store audits to ensure compliance with company policies, procedures, and visual merchandising standards
- Developed comprehensive training programs for new hires as well as ongoing professional development initiatives for existing staff members
- Collaborated with HR department on recruitment efforts including sourcing candidates, conducting interviews, and making hiring decisions
- Resolved escalated customer complaints promptly while maintaining positive relationships with customers
- Developed and executed visual merchandising strategies to enhance product visibility and drive sales
- Conducted regular performance reviews with staff members, providing constructive feedback and identifying areas for improvement
- Demonstrated strong leadership skills by motivating team members to achieve individual and collective goals
Department Supervisor
H&M
Tyler, TX
02.2021 - 04.2023
- As Department supervisor at H&M I was responsible for maintaining high standards for our stockroom, managing the processing of shipment twice a week, managing the sales floor, maintaining Departments, training employees, cash office responsible, maintaining sales spreadsheets, maintaining accurate time sheets, and employee disciplinary actions. In this role I was recognized on a district and national level for keeping strong routines and by following company guidelines closely.
- Monitored and maintained proper organization and cleanliness of the stockroom, improving accessibility and efficiency
- Collaborated with purchasing department to forecast demand and optimize inventory levels
- Oversaw the receiving process, inspecting incoming shipments for accuracy and quality
- Created schedules for stockers based on sales forecasts and store needs
- Conducted regular performance evaluations for team members, providing feedback for improvement opportunities
- Identified areas of improvement in stocking processes and implemented solutions to increase productivity
- Ensured compliance with safety regulations regarding handling and storage of merchandise
- Trained staff on proper handling techniques to minimize product damage during stocking activities
- Implemented cross-training initiatives among team members to enhance flexibility in staffing assignments
- Utilized visual merchandising techniques to create appealing displays that increased customer engagement
- Maintained knowledge of industry trends, new products, pricing strategies, etc., staying informed about market changes
- Served as a point person for communication between the stockroom and sales floor teams
- Collaborated with store management to develop strategies for minimizing shrinkage and loss prevention
Education
High School Diploma -
Tyler Academy
Tyler, TX05-2017
Skills
- Forecasting
- Human Resources
- Marketing
- Loss Prevention
- Statistics
- Customer Service
- Visual Merchandising
- Operations Management
- Retail Management
- Team Management
- Analysis skills
- Scheduling
- Interviewing
- Recruiting
- Succession planning
- Microsoft Outlook Calendar
- Customer relationship management
- Office Management
- Employment & labor law
- Inventory Management
- Leadership
- Employee retention
Certification
Driver's License
Languages
English - Fluent
Additional Information
Authorized to work in the US for any employer
Timeline
Department Manager
H&M
03.2025 - Current
Department Manager
H&M
04.2023 - 03.2025
Department Supervisor
H&M
02.2021 - 04.2023
High School Diploma -
Tyler Academy