Joseph Butts
Sterling Heights,MI
Summary
Dynamic leader with proven expertise in promotional planning and performance monitoring honed at Skechers Shoe Store. Skilled in coaching and mentoring teams to exceed sales targets through innovative visual display strategies and exceptional customer service. Achieved significant efficiency improvements, demonstrating a keen ability to manage stock and create engaging, customer-focused store environments.
Overview
7
7
years of professional experience
Work History
Retail Store Manager
Skechers Shoe Store
05.2023 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Optimized store displays and appearance via strategic merchandising.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Sales Associate
Skechers Shoe Store
04.2022 - Current
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
Dishwasher
Great Lakes Family Dining
08.2017 - 03.2019
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Followed supervisor instructions to complete tasks on time.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or [Type] items used often by kitchen staff.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
Education
Associate of Arts - B
Macomb Community College
Warren, MIHigh School Diploma -
Henry Ford Ii High School
Sterling Heights, MI05.2019
Skills
- Promotional planning
- Performance monitoring
- Coaching and Mentoring
- Store Opening and Closing
- Providing a positive attitude towards work to improve morale
- Stockroom Management
- Providing a clean and visually fun environment for customers
- Planning and exicuting visual display strategies to increase sales
Timeline
Retail Store Manager
Skechers Shoe Store
05.2023 - Current
Sales Associate
Skechers Shoe Store
04.2022 - Current
Dishwasher
Great Lakes Family Dining
08.2017 - 03.2019
Associate of Arts - B
Macomb Community College
High School Diploma -
Henry Ford Ii High School
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