Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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JOSEPH CABRERA

Dunnellon,NJ

Summary

Accomplished Wireless Consultant with 20+ Years of Experience and Adept in IT Technical Support and bilingual communication (Spanish and English). I consistently exceeded targets by 90% and skillful in promoting sales and technology. Committed to maintaining customer satisfaction and achieving sales goals.


Overview

18
18
years of professional experience

Work History

Mobile IT Activations Repair

Spectrum
08.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Inspected devices for signs of intentional or accidental damage to determine warranty eligibility.
  • Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

AT&T Business Wireless Chat Consultant

AT&T Mobility
05.2012 - 08.2024
  • Exceeded monthly targets by 90% on average on resolve , average handle time , net adds , revenue and adherence.
  • Customer support in selecting the best wireless plans, devices, and accessories to meet their unique needs and as well place orders.
  • Managed multiple chats concurrently, ensuring timely responses while maintaining quality standards.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

AT&T ETEAM Offline Specialist

AT&T Mobility
01.2009 - 05.2012
  • Reduced turnaround time on multiple bulk projects by 50% effectively managing multiple priorities and deadlines simultaneously.
  • Process returns, account updates, and cancellations promptly via email and ensuring all necessary documentation and approvals are obtained.
  • Coordinate with vendors and company sales managers to ensure the availability of products, resolve delivery issues, and provide accurate lead times to customers.
  • Successfully completed 95% of all assigned projects ahead of schedule over the past 4 years.

AT&T Wireless Voice Consultant

AT&T Mobility
05.2007 - 06.2009
  • Navigated multiple systems simultaneously for efficient information retrieval during live calls.
  • Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers needs
  • Utilized product knowledge to provide accurate information and recommendations to customers
  • Assisted customers with wireless service inquiries and technical issues

Education

Computer Networking Associate's Degree - Computer Networking And Telecommunications

The Chubb Institute
07.2022

Skills

  • Electronics
  • Network troubleshooting
  • Advanced troubleshooting
  • Mobile operating systems
  • Software repair
  • Complex technical issues
  • Application support
  • Microsoft Excel
  • Live chat support
  • Inbound and outbound calling
  • Order fulfillment

Accomplishments

  • 2024 AT&T Business Care & Sales Leadership Development
  • 2023 AT&T Achievers Club
  • 2022 Business Mobility Chat

Shining Star

Timeline

Mobile IT Activations Repair

Spectrum
08.2024 - Current

AT&T Business Wireless Chat Consultant

AT&T Mobility
05.2012 - 08.2024

AT&T ETEAM Offline Specialist

AT&T Mobility
01.2009 - 05.2012

AT&T Wireless Voice Consultant

AT&T Mobility
05.2007 - 06.2009

Computer Networking Associate's Degree - Computer Networking And Telecommunications

The Chubb Institute
JOSEPH CABRERA