Joseph Capeau
Waxahachie
Summary
Dynamic front desk agent with a proven track record at Courtyard by Marriott, excelling in customer service and relationship building. Skilled in cash handling and resolving guest inquiries, I fostered repeat business through personalized attention, ensuring a seamless experience even during peak periods. Committed to enhancing team performance and guest satisfaction.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Courtyard by Marriott
Grand Prairie, TX
01.2025 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated reservations and room assignments to optimize occupancy rates.
- Provided exceptional customer service, resolving guest inquiries and complaints efficiently.
- Maintained accurate records of guest information and billing details using property management systems.
- Trained new front desk staff on procedures, enhancing team performance and service quality.
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Soda Jerk
Farm Luck Soda Fountain & Dry Goods
Waxahachie, TX
06.2023 - 08.2024
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently.
- Operated cash register accurately, contributing to a seamless transaction process for customers.
- Collaborated with team members to deliver exceptional service during high-traffic periods.
- Provided friendly and attentive service, fostering positive relationships with regular customers.
- Efficiently multitasked between beverage preparation and food orders during peak hours, maintaining timely service for all customers.
- Served as a knowledgeable resource on menu items and ingredients, assisting customers in making informed choices based on dietary restrictions or preferences.
Education
High School Diploma -
Red Oak High School
Red Oak, TX05.2024
Skills
- Relationship Building
- Cash Handling
- Customer Relations
- Customer Service
- Active Listening
- Verbal communication skills
- Guest services
- Hospitality services
Timeline
Front Desk Agent
Courtyard by Marriott
01.2025 - Current
Soda Jerk
Farm Luck Soda Fountain & Dry Goods
06.2023 - 08.2024
High School Diploma -
Red Oak High School